At WithMe, one of our core values is customer obsession. We routinely survey our clients to gather feedback about their experience and satisfaction with our resident coffee amenity, SipWithMe.
Our latest survey was completed by multifamily professionals representing properties all across the United States. We asked participants to tell us which aspects of SipWithMe they find most valuable - and why. Here are the top five answers, accompanied by candid feedback.
1: Ease of Use / User-Friendly
SipWithMe is hassle-free for residents and on-site teams. Residents can quickly customize and order beverages on their electronic devices or the machine's built-in HD screen. On-site teams are thoroughly trained on simple maintenance procedures to keep the device operating efficiently, and supplies can be ordered directly through the machine. Plus, if anything goes wrong, live support is available 7 days a week.
“The machine is better, and the quality of the coffee is better. It’s a nicer experience visually and way more user-friendly. We can count on SipWithMe if something goes wrong, which was not the experience I had with prior companies.” -Allison Kolman, Bozzuto
2: Beverage Options
SipWithMe partners with a local craft roaster in every market to ensure devices are always stocked with fresh, high-quality beans and consistently dispensing barista-quality beverages. Coffee lovers can choose from a wide variety of options ranging from traditional black coffee to velvety lattes, while those not looking for a caffeine buzz can opt for decaf or decadent hot chocolate. It's an amenity with something for everyone.
"Our residents love the new SipWithMe coffee and machine. I have received multiple compliments on the variety of brews they can select from, how easy the machine is to use, and the flavor of the coffee. The team here is very impressed with the machine and the quality of the coffee!” -Sherry Haney, Security Properties Residential
3: Cup Allowance
Residents love free coffee - but some of them also love to take advantage of it. SipWithMe's proprietary Cup Allowance technology gives property managers the unique ability to select the number of free cups each resident receives each month, helping to control costs and usage.
“We were seeing expenses in some of the buildings where it was, at the height of it, $8,000 a month in coffee supplies. That's a massive number. So if you can trim down and set a flat number for that, your investors are so much happier with you. You're forward thinking.” -Juan Mendoza, Peak Properties
4: All-Inclusive, Fixed Monthly Pricing
Budgeting for coffee amenities, particularly DIY setups, can be exasperating. With no way to control usage, wild variances and skyrocketing costs are all too common. SipWithMe helps property managers regain control of their coffee amenities. Packages are all-inclusive, completely taking the guesswork out of budgeting.
"I value the ability to successfully manage my budget due to the static cost." -Jeff Holmes, Bozzuto
5: Device Aesthetics
SipWithMe's clean lines and glossy black finish were designed to complement even the most well-appointed, high-end spaces. A stunning HD video screen, customizable LED lighting, and transparent coffee bean hoppers create a magnificent visual display that delights residents.
"It's snazzy and cool." -Nicole Gibson, Morgan Group
Amenities Are Growing in Popularity
Multifamily property owners are always on the lookout for ways to stand out and attract more residents, and with rising rent prices (and the rising cost of living in general), innovation is crucial.
One trend that's gaining traction is the addition of high-quality amenities that not only add value but also enhance the living experience. In today’s competitive market, owning a property is so much more than just offering a place to live. You've got to create a community and lifestyle that residents want to be a part of.
Integrating amenities such as SipWithMe cultivates an environment where residents feel at home, engaged, and taken care of. This shift towards more lifestyle-oriented amenities reflects the evolving expectations of residents who are looking for convenience, quality, and a touch of luxury in their living spaces.
Who Doesn't Love a Nice Cup of Coffee?
Coffee is much more than just a morning ritual or a midday pick-me-up. A cup a day is a ritual for many, and coffee is a universally loved beverage that brings people together.
Implementing a coffee amenity for multifamily properties brings moments of connection and community.
With SipWithMe, residents have access to a high-quality, self-serve coffee station right within their living complex, making it easier than ever to grab a cup of their favorite brew.
This amenity encourages residents to gather, share conversations, and strengthen community ties, all over a delicious cup of coffee. It's a simple yet incredibly effective way to foster a sense of belonging and togetherness among residents.
Coffee Brings Tons of Health Benefits to Your Residents!
Aside from its ability to bring people together, coffee boasts numerous health benefits that are sure to appeal to your residents.
Coffee is rich in antioxidants and essential nutrients, contributing to overall health and well-being. Regular coffee consumption has been linked to a lower risk of several diseases, including Parkinson's disease, type 2 diabetes, and certain types of cancer. It also enhances mental alertness and improves mood, making it a fantastic way to start the day or get through a sluggish afternoon.
Want to learn more about how coffee can save lives? Check out our blog post!
SipWithMe Pampers Your Residents While Keeping Your Apartment Affordable
We often think that receiving a treat has to include some kind of trade-off, because normally it does. You want a fancy car? It'll cost a pretty penny. Want a hotel with a great view? You'll probably have to pay up. It's natural to think that adding an elevated amenity like SipWithMe would require rent prices to increase, and the last thing property managers want to do is drive away residents.
But that isn't true! SipWithMe was designed to treat your residents to convenient, barista-quality without sacrificing affordability. In fact, SipWithMe can actually help you save money in the long run! With all-inclusive monthly pricing and customizable cup allowance packages, property managers have more control over their budgets and can better manage expenses. The added convenience of a self-serve coffee station can even help increase revenue over time, commanding the attention of prospective residents.
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