Privacy Policy

Last Updated on July 26, 2023

Purpose of this Notice

The purpose of this privacy notice (“Privacy Notice”) is to let you know how WithMe, Inc. (“WithMe”, “we”, “us”, “our”) handles any personal data that you give to us or that we collect from you. It also provides information about your rights related to our use of personal information.

1. Introduction

We are WithMe, Inc., parent company of PrintWithMe, LLC and SipWithMe, LLC. This Privacy Notice applies when you use any portion of our parent company’s website. It does not apply to our aforementioned subsidiaries, which each have a respective Privacy Policy.  Nor does it apply to third-party applications or software that integrate with our services.

It is important to know that this Privacy Notice is separate to WithMe’s Terms of Service, which you should also read, because they set out the legal terms governing delivery, access and use of our services.

2. What We Do With Your Personal Information

2.1 Information We Collect About You

If you interact with our WithMe parent website, we may directly and indirectly collect the following personal information about you, if you voluntarily provide it in one of our forms:

  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company
  • Location
  • IP Address
  • User Behavior

Customer Support

How we collect your personal info: You provide information to us when you contact us for support at a parent company email address (withme.com). If you contact us via email, we will automatically collect the metadata from your email to recognize you as our customer and connect you with your user account.

Information we collect:

  • Full name
  • Email address
  • Phone number
  • Location
  • Other info you provide

Our purpose for collecting your info: We use this information to provide our services, troubleshoot and provide customer support.

How your information is shared: We use a third-party service provider to accept your phone calls. We delete your emails to customer support after we resolve your support inquiry.

Can you opt-out of sharing? No

Chat Widget

How we collect your personal info: You provide information when you enter into the chat window on one of our websites.

Information we collect:

  • Whatever info you include in your chat

Our purpose for collecting your info: We use the information you enter into the chat window to connect you with a human from WithMe who can answer your questions in real-time.

How your information is shared: Our chat widget is hosted by a third-party service provider.

Can you opt-out of sharing? No

Website Inquiry

Information we collect:

  • Full name
  • Email address
  • Location
  • Phone number
  • Whatever else you include in your inquiry

Our purpose for collecting your info: We use this information to learn about potential business partners. It is not necessarily personal information, since it is usually a business that would fill out this type of inquiry, but we are informing you about it, anyway.

How your information is shared: Our website is hosted by a third party and leads automatically go to HubSpot, Salesforce and our email provider.

Can you opt-out of sharing? No


What is it?

  • Aggregated or anonymized data

Our purpose for collecting your info: We collect and use data which is aggregated or anonymized to create statistics or reports that allow us to evaluate and understand the market and how our services are used. However, no single individual will be identifiable from the anonymized details we collect for these purposes.

How the information is shared: We use third party services to help us analyze this information.

Can you opt-out of sharing? No

2.2 Age Limitations

WithMe does not knowingly collect information from or direct any of our content specifically to children under 13 years old. As set out in our Terms of Service, if we learn or have reason to suspect that you are a user who is under the age of 13, and you have an account with one of our subsidiary companies, we will unfortunately have to close your account.

3. How We Share Your Data

3.1 Third Parties

While we have your personal information, we share it with recipients who fall into three categories:

Category 1: Our Employees and Contractors
Category 2: Third Parties Providing Services to WithMe

These are third parties who provide services to WithMe. These service providers include our email provider, cloud service providers, marketing analytics services, lawyers, consultants and advisors on a need-to-know-basis.

Category 3: Other Third Parties

When we transfer your data to third parties, we try to ensure that any third parties with whom we share your personal information are limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for us.

We may share personal information where it is in our legitimate interest to do so to run, grow and develop our business if we are involved in a merger, sale or acquisition. If any such change of ownership happens, we will ensure it is under terms that preserve the confidentiality of personal information, and we will notify you on our website or by email before any transfer of your personal information.

3.2 Legal Disclosures

WithMe may disclose personally identifying information or other information we collect about you to comply with court orders and similar legal or regulatory obligations, or in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large. This may include exchanging personal information with other organizations for the purposes of fraud protection and credit risk reduction. This may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.

We will also disclose your personal information to third parties in order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity.

4. How We Protect Data

WithMe takes the security of data very seriously, and we work hard to protect any information you provide to us from loss, misuse, and unauthorized access or disclosure. WithMe cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, but we do our utmost to protect it.

As a minimum, we take the following measures to secure your data:

  • Data Transfer Integrity - All traffic to and from WithMe servers is secured by transport level security (TLS) sent over a Secure Socket Layer (SSL) and secured using an AES 256-bit SSL certificate. This ensures that data sent between your systems and ours is encrypted.
  • Data Transfer Integrity - All traffic to and from WithMe servers is secured by transport level security (TLS) sent over a Secure Socket Layer (SSL) and secured using an AES 256-bit SSL certificate. This ensures that data sent between your systems and ours is encrypted.
  • Password Encryption - WithMe user passwords are stored in our database after being hashed.
  • Firewalls - WithMe enforces network level control for access to infrastructure by using multiple firewall technologies to ensure that different components of its systems are logically isolated from one another.
  • Operational Access Controls - WithMe employees require access to production services for operational reasons. We employ multiple authentication mechanisms to reduce the risk of unauthorized access.
  • Software Updates - WithMe regularly applies software patches to production infrastructure in order to ensure a strong security posture to known software vulnerabilities.

5. Delete Your Personal Information

Please note that if you request the deletion of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as investigating fraud.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations and any due diligence requirements.
  • We may retain and use your information as part of aggregated data for business analytics.

With A User Account

If you have an account with a WithMe product, we will retain your personal information for as long as your account is active or as needed to provide you with services that you request (in accordance with the Terms of Service documents of our subsidiary companies). If you no longer want us to use your information to provide the services to you, you may delete your account by sending an email to us using the instructions detailed in each subsidiary's Privacy Policy.

Unclaimed User Account

Everyone who uses our services has an account. Even if you do not claim your User Account, you still have one and should follow the steps described above if you wish to delete it.

6. California Residents

6.1 Privacy Notice Incorporated

In addition to the rights described in this section, our entire Privacy Notice is important and should be reviewed by California Residents.

6.2 California Residents’ Rights

If you are a California resident, then as a consumer, you have certain rights regarding your personal information according to the California Consumer Privacy Act of 2018 (“CCPA”). This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we’ve collected about you.
  • The categories of sources for the personal information we’ve collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we’ve collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • Sales, identifying the personal information categories that each category of recipient purchased.
  • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
6.3 Exercising Your California Privacy Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us via email using the email addresses detailed in each subsidiary's privacy policy.

Please note that we will ask you to verify your identity before taking further action on your request. Some requests may be made no more than once per calendar year. We reserve our right to not to respond to requests submitted to email addresses other than the one specified above.

Additionally, your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

Personal Information Sales

We will not sell your personal information to any party. If, in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.

6.4 Nondiscrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

7. Cookies

7.1 What Are “Cookies?"

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow a website to recognize a particular device or browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

For further information on deleting, disabling, blocking and controlling cookies, please visit AllAboutCookies.org

7.2 Does WithMe Use Cookies?

We use a very 'light cookie' to recognize you and authenticate your identity when you visit our website or use our services. We don't store user data in the cookie itself.

We also use some third-party cookies, such as Facebook Ad Network, Google Analytics & Ad Network to retarget visitors with ads, measure the effectiveness of promotions, and to see web traffic insights.

7.3 What Can You Do If You Don’t Want Any Cookies to Be Set or Want Them to Be Removed?

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.

Browser manufacturers provide help pages relating to cookie management in their products. Please click on the links below for more information on how to manage your cookie settings.

8. Other Important Information

8.2 Changes to This Privacy Notice

We may change this Privacy Notice from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and update the "updated date" when we do. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the services. If you disagree with the changes to this Privacy Notice, you should deactivate your account with a WithMe service, or otherwise cease use of our services.

8.3 Contacting WithMe, Inc.

Please contact us if you have any questions about this Privacy Notice. You may contact us at support@withme.com with “Privacy Notice” in the subject line.