Whether you’re flying in early, staying for the weekend or just sneaking in some sightseeing in between sessions, we’ve compiled a list of the must-see attractions in the City of Brotherly Love!
Philadelphia is a vibrant metropolis steeped in history, culture and culinary delights. From iconic landmarks to a thriving arts scene, there's something for everyone in this dynamic city. Whether you're a history buff, a foodie or an art enthusiast, Philadelphia has it all.
Here are some of the must-see attractions that make Philadelphia a top destination for travelers from around the globe:
1. Independence National Historical Park
No visit to Philadelphia is complete without exploring Independence National Historical Park, the birthplace of American democracy. Here, you can see iconic landmarks such as Independence Hall, where both the Declaration of Independence and the United States Constitution were debated and adopted. Don't miss the opportunity to view the famous Liberty Bell, an enduring symbol of American freedom.
2. Philadelphia Museum of Art
Art aficionados will delight in the vast collections housed within the Philadelphia Museum of Art. From Renaissance masterpieces to contemporary works, this museum offers a comprehensive overview of artistic expression throughout the ages. If you feel like channeling your inner Rocky Balboa, join WithMe and Flamingo for the Feel The Love 5K on June 20, which will conclude with a triumphant run up the museum's iconic steps for a breathtaking view of the city skyline.
3. Reading Terminal Market
For a culinary adventure like no other, head to Reading Terminal Market, one of America's oldest and largest public markets. Here, you can sample a diverse array of foods from around the world, including Philly cheesesteaks, Pennsylvania Dutch delicacies, and fresh Amish produce. With over 80 vendors to choose from, there's no shortage of delicious options to satisfy your appetite.
4. Eastern State Penitentiary
Step back in time with a visit to Eastern State Penitentiary, once the most famous and expensive prison in the world. This eerie, yet fascinating attraction offers guided tours that provide insight into the harsh realities of 19th-century prison life. Explore the crumbling cell blocks and learn about the prison's infamous inmates, including Al Capone.
5. The Barnes
Art and nature converge at The Barnes, home to one of the world's finest collections of impressionist, post-impressionist, and early modernist paintings. Founded by Dr. Albert C. Barnes in 1922, this institution boasts works by renowned artists such as Renoir, Cézanne, and Matisse. The museum's tranquil gardens provide the perfect backdrop for contemplation and reflection.
6. Philadelphia Magic Gardens
Immerse yourself in the whimsical world of mosaic art at Philadelphia Magic Gardens, a visionary art environment created by artist Isaiah Zagar. Spanning half a block, this labyrinthine masterpiece features intricate mosaics made from recycled materials, including ceramic tiles, bottles, and bicycle wheels. Wander through the maze of colorful passageways and discover hidden treasures at every turn.
7. Fairmount Park
Escape the hustle and bustle of the city with a visit to Fairmount Park, one of the largest urban parks in the United States. Spanning over 2,000 acres, this expansive green space offers endless opportunities for outdoor recreation, including hiking, biking, and picnicking. Don't miss the chance to explore the park's historic landmarks, including the Please Touch Museum and the Shofuso Japanese House and Garden.
8. Philadelphia Zoo
Embark on a wild adventure at the Philadelphia Zoo, America's first zoo and home to over 1,300 animals from around the world. Explore immersive exhibits such as Big Cat Falls, PECO Primate Reserve, and McNeil Avian Center, where you can get up close and personal with majestic creatures from lions to lemurs.
9. Franklin Institute
Feed your curiosity at the Franklin Institute, a world-renowned science museum dedicated to inspiring a passion for learning through hands-on exploration. Discover interactive exhibits on topics ranging from space exploration and robotics to the human body and virtual reality. Don't miss the chance to walk through a giant heart or explore a full-scale replica of the International Space Station.
10. Spruce Street Harbor Park
Relax and unwind at Spruce Street Harbor Park, a vibrant waterfront oasis nestled along the Delaware River. This seasonal pop-up park features hammocks, floating gardens, and colorful LED lights, creating a magical atmosphere for visitors of all ages. Grab a bite to eat from one of the food vendors or enjoy a refreshing drink at the waterfront beer garden.
11. Rittenhouse Square
Experience the charm of Philadelphia's Rittenhouse Square, a picturesque park surrounded by elegant brownstones, upscale boutiques, and acclaimed restaurants. Take a leisurely stroll through the tree-lined pathways, admire the ornate fountains, and soak up the vibrant atmosphere of this beloved urban oasis. During warmer months, the square hosts outdoor concerts, farmers' markets, and art festivals.
12. Philadelphia City Hall
Marvel at the architectural grandeur of Philadelphia City Hall, an iconic landmark that dominates the city skyline. Designed by architect John McArthur Jr., this magnificent building features intricate stonework, soaring arches, and a colossal bronze statue of William Penn atop its clock tower. Take a guided tour to explore the historic interiors and learn about the building's storied past.
13. LOVE Park & Visitor Center
The LOVE sign in Philadelphia stands as an iconic symbol of the city's spirit of unity and inclusion. Located in the heart of Center City, this vibrant installation features the word "LOVE" in bold, colorful letters, with the letter "O" replaced by a red heart. Originally created by artist Robert Indiana for the 1976 bicentennial celebration, the LOVE sign has since become a beloved landmark and a popular spot for photos, serving as a testament to Philadelphia's enduring message of love and brotherly affection.
14. WithMe's Apartmentalize Booth
Stop by WithMe's Apartmentalize booth (#1810) to marvel at the beauty of our SipWithMe and PrintWithMe devices! Get an up-close look at a printer and craft the perfect cup of (FREE) coffee with our SipWithMe device (which will feature three blends from La Colombe, a Philly favorite).
From its rich history to its vibrant cultural scene, Philadelphia captivates visitors with its eclectic mix of attractions. Whether you're exploring iconic landmarks like Independence Hall and the Liberty Bell or immersing yourself in the city's thriving arts scene, Philadelphia offers a memorable experience for travelers of all interests. So pack your bags and prepare to discover the endless wonders of the City of Brotherly Love.
Whether you’re flying in early, staying for the weekend or just sneaking in some sightseeing in between sessions, we’ve compiled a list of the must-see attractions in the City of Brotherly Love!
Philadelphia's culinary scene is as diverse and vibrant as the city itself, offering a plethora of dining options to suit every palate and occasion. From upscale fine dining establishments to cozy neighborhood eateries, there's no shortage of gastronomic delights to discover.
Here are just a few of the top restaurants that define Philadelphia's vibrant food culture.
1. Zahav
Tantalize your taste buds with the flavors of the Middle East at Zahav, an award-winning restaurant that showcases modern Israeli cuisine. Helmed by chef Michael Solomonov, Zahav offers an unforgettable dining experience with its innovative small plates, wood-fired grill specialties, and freshly baked laffa bread. Be sure to indulge in the signature hummus topped with tantalizing toppings like roasted mushrooms or lamb shawarma.
2. Vetri Cucina
Experience the art of Italian fine dining at Vetri Cucina, a renowned restaurant that has garnered acclaim for its exquisite tasting menus and impeccable service. Chef Marc Vetri's culinary creations celebrate the flavors of Italy with dishes like handcrafted pasta, tender roasted meats, and decadent desserts. Treat yourself to an unforgettable dining experience in this intimate and elegant setting.
3. Parc
Transport yourself to the streets of Paris at Parc, a charming brasserie located in the heart of Rittenhouse Square. With its classic French bistro fare and bustling atmosphere, Parc offers a taste of Parisian elegance right in the heart of Philadelphia. Indulge in traditional dishes like steak frites, moules marinières, and escargot while soaking in the vibrant ambiance of this beloved restaurant.
4. Vernick Food & Drink
Savor the flavors of seasonal American cuisine at Vernick Food & Drink, a critically acclaimed restaurant helmed by chef Greg Vernick. Known for its inventive small plates, wood-fired dishes, and impeccably sourced ingredients, Vernick offers a dining experience that is both refined and approachable. Whether you're enjoying brunch with friends or a romantic dinner for two, Vernick promises a memorable culinary journey.
5. Vedge
Elevate your dining experience with plant-based cuisine at Vedge, a pioneering restaurant that proves vegan food can be both innovative and delicious. Chefs Rich Landau and Kate Jacoby showcase the versatility of vegetables with their creative dishes, from roasted cauliflower with kimchi cream to eggplant braciole with smoked tofu. With its chic ambiance and inspired culinary offerings, Vedge is a must-visit for vegans and omnivores alike.
6. Morimoto
Indulge in the art of sushi at Morimoto, an upscale restaurant founded by Iron Chef Masaharu Morimoto. With its sleek design and inventive menu, Morimoto offers a contemporary twist on traditional Japanese cuisine. Feast on an array of sushi and sashimi creations, as well as hot dishes like black cod miso and Wagyu beef carpaccio. For a truly unforgettable experience, opt for the omakase tasting menu and let the chef guide your culinary journey.
7. Amada
Immerse yourself in the flavors of Spain at Amada, an upscale tapas restaurant helmed by Iron Chef Jose Garces. Located in Old City, Amada offers a vibrant and lively atmosphere perfect for sharing small plates with friends and family. Indulge in classic Spanish dishes like gambas al ajillo (garlic shrimp), patatas bravas, and jamón ibérico while sipping on sangria or sampling from the extensive wine list.
8. Fork
Experience contemporary American cuisine at its finest at Fork, a beloved restaurant in Old City known for its innovative menu and commitment to seasonal ingredients. Executive Chef John Patterson showcases his culinary creativity with dishes that are both inventive and comforting, such as roasted heritage chicken, house-made pastas, and creative vegetable preparations. Pair your meal with selections from the thoughtfully curated wine list for a truly memorable dining experience.
9. Federal Donuts
Satisfy your sweet tooth at Federal Donuts, a local favorite known for its irresistible fried chicken and delectable donuts. Founded by James Beard Award-winning chef Michael Solomonov, Federal Donuts offers a unique menu featuring crispy, juicy chicken served with a variety of inventive glazes and seasonings. Be sure to save room for dessert and indulge in a freshly made donut in flavors like classic glazed, chocolate sea salt, or maple bacon.
10. The Love
Celebrate the joys of comfort food at The Love, a cozy restaurant in Rittenhouse Square from acclaimed chef Aimee Olexy and restaurateur Stephen Starr. With its warm and welcoming atmosphere, The Love offers a menu inspired by Olexy's Southern roots and a commitment to locally sourced ingredients. Feast on hearty dishes like fried chicken, shrimp and grits, and buttermilk biscuits, all served with a side of Southern hospitality.
11. Suraya
Embark on a culinary journey to the Middle East at Suraya, a Lebanese restaurant and market in Fishtown that celebrates the vibrant flavors and hospitality of the Levant region. From mezze spreads and freshly baked bread to grilled kebabs and aromatic tagines, Suraya offers an authentic taste of Lebanese cuisine in a stunning setting. After your meal, be sure to explore the adjacent market for specialty ingredients, spices, and artisanal products.
12. Pizzeria Beddia
Savor the simplicity of perfect pizza at Pizzeria Beddia, a no-frills pizza joint in Fishtown that has gained cult status for its handcrafted pies. Founded by pizza savant Joe Beddia, this cash-only establishment offers a concise menu featuring just a few pizza options made with high-quality ingredients and cooked to perfection in a wood-fired oven. Be prepared to wait in line for this culinary masterpiece, but rest assured, the wait is well worth it.
13. SipWithMe Coffee
Don't forget to stop by the WithMe booth (#1810) at Apartmentalize to try a FREE barista-quality beverage from our SipWithMe device! We'll be featuring three different blends from La Colombe, which is roasted in the heart of Philly!
With its diverse array of culinary offerings, Philadelphia boasts a vibrant and thriving restaurant scene that reflects the city's rich cultural heritage and innovative spirit. Whether you're craving creative small plates, comforting classics, or indulgent desserts, Philadelphia's top restaurants promise to delight and satisfy even the most discerning palates. So come hungry and prepare to indulge in the culinary delights of the City of Brotherly Love.
Innovative multifamily amenity company hires operations leader to bolster and streamline growth
CHICAGO, IL - April 3, 2024 - WithMe, Inc., a leader in technology-enabled amenities for multifamily communities, including PrintWithMe and SipWithMe, has appointed Jeff Lail as Chief Operations Officer. With a two-decade career in the consumer services industry, Lail brings a proven track record of operational excellence to WithMe.
"Joining WithMe is a unique opportunity to apply my skills toward enhancing the company’s operations and work with the most talented leadership team I've ever encountered," said Lail. "The company's dedication to quality and innovative approach to technology set it apart, and I am committed to expanding our footprint while upholding our promise to deliver top-notch services."
Jeff has spent most of his career with Coinstar, where he was instrumental in scaling the North American Service Network to over 18,000 locations and built operational structures for multiple lines of business, new products, and international expansion. He also has extensive experience in capital expense management, cash flow, vendor management, global customer service, and global supply chain.
“Jeff's appointment as Chief Operations Officer marks the beginning of yet another chapter of scaling for WithMe, Inc.,” said Jonathan Treble, Founder and CEO. “With his unparalleled expertise in running kiosk operations at scale, Jeff will drive more efficiencies, maintain and build upon our service excellence, and enable us to launch new geographic markets. With Jeff at the helm of operations, we will continue to set the standard for tech-enabled amenities in multifamily living spaces."
About WithMe, Inc.
WithMe, Inc. makes people’s lives better every day through convenient, technology-powered amenities for the multifamily industry and beyond. WithMe’s PrintWithMe and SipWithMe solutions make resident printing and coffee simple, helping property management leaders deliver an elevated living experience and meet evolving resident needs for remote/hybrid workspaces while simultaneously decreasing spend, controlling costs, and saving time for staff. PrintWithMe powers printer amenities and staff solutions at thousands of multifamily, cafe and coworking locations across the United States. SipWithMe, now available in major markets, is disrupting the coffee amenity category. WithMe is an Inc. 5000 fastest-growing company, appearing on the list for the past three consecutive years, as well as a 2023 Inc. Power Partner.
Learn more at www.withme.com.
WithMe’s “Amenities Your Residents Will LOVE” webinar brought together a dynamic panel of multifamily experts to discuss strategies for selecting amenities that align with the unique needs of a resident community.
Here are five key takeaways.
Four classic amenities remain tried-and-true essentials.
Residents love their pets and seek out amenities tailored to their comfort and their well-being (i.e., dog parks, grooming stations, pet-friendly events).
Remote workers continue to want access to comfortable spaces outside their homes that are equipped to enhance their productivity (we have it on good authority that WFH residents love having access to a reliable community printer and a steady supply of great coffee).
Whether it’s a fitness center or dedicated green space, residents need a place where they can stretch their feet and get moving.
From the pool to their unit, residents expect to have access to reliable Wi-Fi throughout the entire community.
You don’t have to have the latest trendy amenity to stand out from the competition.
Having the newest, flashiest amenities may generate a few extra online inquiries or property tours, but there are plenty of opportunities for established properties to maintain an edge. It all comes down to educating yourself on what the comps have to offer - and doing it better.
If a competing community has a tricked out coworking space, figure out what you can do to bring yours up a notch.
If you haven’t updated your fitness center in a few years, invest in buzzworthy equipment, like a Peloton bike or a Hydrow rowing machine.
The next generation of amenities are helping residents create and rejuvenate.
Cold plunges, saunas, recovery rooms and salt rooms are all hot amenity trends, as are virtual sports simulators. Residents appreciate having spaces that feel like a sanctuary, where they can truly relax and unwind.
Creative spaces are also trending. From podcast studios to music recording studios, properties are equipping entrepreneurial, self-starting residents with the tools they need to pursue their hobbies and passions.
Never stop learning. Know the market. Know your comps. Know your residents.
Selecting amenities is an art form - and education is the key to making the right investments.
First, you need to keep a pulse on what’s happening in the industry. The best way to do that is by attending trade shows, getting involved with your local apartment association and having conversations with your peers.
You also need to develop an understanding of what’s trending in your market. Shop and learn from your comps. Find out how established properties are upgrading their existing amenities and discover what cutting-edge options are being offered at new construction communities. And don’t sleep on the marketing materials that local sales reps leave at your front desk. You may uncover your next great supplier partner!
Perhaps most importantly, you need to understand what your residents want and need. Every resident community has different tastes and preferences. Make it a point to routinely poll your residents to identify unmet needs and uncover new opportunities to add value.
If you’ve got it, flaunt it.
With peak leasing season right around the corner, amenities are obviously a key way to attract new residents. But don’t forget about the tremendous impact your amenities can have on the satisfaction and retention of existing ones!
Start by generating excitement at move-in. Take the time to show your new residents what’s available and also provide them with resources that will keep your amenities top-of-mind once they’re settled in. Some tech-savvy properties have started creating virtual guides that make it easy to discover where each amenity is located, what the hours are and how they can be reserved.
Make sure your entire team (including the maintenance crew) is well-trained on all things amenities so they can effortlessly answer resident questions and generate excitement about what the community has to offer.
This may sound like an odd flex, but show off your amenity spaces by using them as the backdrop for events outside their intended purpose. Host a champagne toast in the dog park to celebrate the spread of new mulch. Throw a cocktail hour in the business center. Finding unexpected and unique ways to draw residents to your amenity spaces not only spotlights them, it also fosters interaction and helps build community.
And finally, don’t forget the power of social media. Make it a point to regularly post photos of residents enjoying your amenities to encourage others to use them and to take advantage of everything your community has to offer.
For more expert insight on using amenities to create communities that residents will fall head over heels for, watch the full webinar:
Amenities represent an essential draw for multifamily property owners. But what do residents want? What’s waiting in the wings?
To answer these and other questions, panelists shared their thoughts in a recent webinar entitled “Amenities Your Residents Will LOVE.” Hosted by WithMe’s Jonathan Treble (CEO and Founder) and Becky McLaughlin (Vice President of Marketing), the webinar’s participants discussed many topics like trending amenities, operational issues, what’s up and coming and resident feedback.
Move over winter, spring, summer and fall. In multifamily, the heavy hitters are budget season and peak leasing season.
A staggering 70% of moves occur between Memorial Day and Labor Day, creating a three-month frenzy of online inquiries, tours, screenings, applications, move-ins and move-outs.
This demanding and pivotal point of the year requires careful planning and strategic execution to maximize occupancy rates and rental income. And the time to prepare is now.
In this blog, we'll explore essential strategies and tactics that can help lay the groundwork for a successful peak leasing season.
Conduct thorough market research.
Well before peak leasing season arrives, it is essential to conduct comprehensive market research. Analyze local economic trends, employment data, population growth and housing market dynamics to gain insight into the rental landscape. Understanding market conditions sets the foundation for setting competitive rental prices and tailoring marketing strategies effectively.
Also consider touring other multifamily properties in your area to find out what amenities, services and upgrades are available to renters in the market. This can help you find strategic ways to stand out from the competition.
Tackle routine maintenance.
Preventive maintenance not only enhances property safety and appeal but also demonstrates a commitment to resident comfort and satisfaction.
Quiet winter months present the perfect time to tackle these tasks, which can include:
One of the most effective ways to identify safety hazards, critical repairs and improvement opportunities is to tour your own property. Think like a prospective resident. Be cognizant of even the smallest cosmetic improvements that could make a big difference to someone seeing your community for the first time.
Audit your online presence.
Thorough and attention-grabbing online listings will exponentially increase your inquiries and the likelihood you’ll fill vacancies. Invest significant time and effort into elevating your digital presence, both on your own channels and on third-party rental platforms.
Start by evaluating all of your existing listings for accuracy. This includes your own website and social media profiles. Is all of your contact information still accurate? Is your list of amenities up-to-date? Has your pricing changed?
Next, ask your friends and family where they’re searching for rentals. In our technology-driven world, the methods people use to find new homes constantly shifts and evolves.
On every platform, thoroughly and vividly describe each available unit, leverage high-quality media and highlight the features that make your property stand out from the competition.
During peak leasing season and beyond, it’s imperative to actively engage with prospects and residents on digital platforms. Respond to all inquiries promptly and make it a point to make everyone feel important.
Update physical collateral.
Chances are, you still leverage a few key pieces of physical collateral in your marketing efforts. Take time to conduct a thorough audit of all of it:
Make sure all information is accurate and up-to-date, including:
Finally, make sure you have adequate quantities of everything on hand well in advance of the busy spring and summer months.
Review and modify lease agreements.
Clear and transparent lease agreements contribute to positive resident experiences and mitigate potential disputes during the leasing process.
To mitigate the risk of a lawsuit, carefully review leasing and addenda language to ensure it complies with current legal requirements and best practices - especially as they relate to fair housing standards. To ensure compliance, check federal and state online resources or consult an attorney.
Carefully inspect model unit(s).
With a constant stream of people flowing in and out of your model unit, wear and tear is inevitable. Ahead of peak leasing season, make sure everything in your model is in pristine condition and perfect working order. Make repairs as necessary, and also update decor to fit current design trends and aesthetics.
Elevate your amenities.
Amenities are one of the primary ways to grab the attention of prospects, but the right ones continue to bring value after move-in, increasing satisfaction and retention.
As you’re evaluating new amenities ahead of peak leasing, don’t underestimate the power of some of the more unassuming ones, like a community printer. The Wall Street Journal said it best - no one wants a printer, but everyone wants to print. Tech-enabled solutions like PrintWithMe empower residents to print from their own devices, on their own time. In a recent survey, 82% of residents said they considered it an “essential” amenity at their property. Who knew a small amenity could make such a big difference?
Also consider replacing amenities with uncontrollable or skyrocketing costs (let’s be honest - that’s usually the coffee machine). Thankfully, new solutions tailored to the needs of multifamily, like SipWithMe, can simultaneously elevate the resident experience while controlling costs and reducing OpEx.
For expert guidance and perspective on selecting amenities, tune in to WithMe’s upcoming webinar, “Amenities Your Residents Will LOVE.” Experts from Bozzuto, Draper and Kramer, and Asset Living will be weighing in on the amenities today’s residents expect, as well as the ones poised to shape the future.
And if you’ve ever been curious about how tech-enabled amenities can make a difference in your community, check out how they delivered convenience, satisfaction and cost savings at four luxury properties.
Curate your event calendar.
If you haven’t had an opportunity to fill your 2024 calendar with thoughtfully curated resident events, late winter is the perfect time to solidify your strategy.
Not only is a calendar brimming with events an incredible tool for attracting new residents, it also helps exponentially increase resident satisfaction and retention.
If you need inspiration, check out our e-book, “Home Is Where Your Apartment Is: Building Community to Enhance Resident Retention.” It offers a host of diverse concepts and themes that you can leverage for in-house planning, as well as a robust list of third-party vendors that can assist you in taking your planning and execution to the next level.
Level up your landscaping.
You only have one chance to make a first impression. Don’t underestimate the value of making the exterior of your property just as inviting and well-appointed as the interior.
If your grounds are beautiful and impeccably maintained, prospects will immediately recognize that you take pride in your property and are committed to ensuring it is always in optimal condition.
Lean into AI and Automation.
Relationship building is essential in property management, but thoughtful implementation of automation and AI, especially in back-end processes, has the power to increase operational efficiency and make the leasing process better for everyone.
Take applications. Automating the application process eliminates the need for manual paperwork that is prone to human error, and it gives prospective residents the freedom to complete it on their own time.
The approval process is another area where human error can create bottlenecks and costly errors. New technology efficiently, objectively and accurately screens prospective residents, effectively eliminating bias and non-compliance with fair housing laws.
Embrace virtual touring in its many forms.
With so many prospective residents conducting their initial searches online, visually appealing digital content can make a significant impact. Capture the essence of your multifamily property through immersive virtual tours, sweeping drone footage and captivating professional photography.
Empower prospective residents to assess your property on their own time by investing in digital leasing tools that facilitate virtual showings and video walkthroughs.
Thanks to apps like TikTok and Snapchat, younger generations have become accustomed to consuming content via video. To meet these renters where they are, it’s imperative to develop a presence on these apps - and get creative!
Train and prepare your staff.
Equip your on-site team with the necessary training and resources to handle the increased demand during peak leasing season. Conduct refresher training sessions on leasing procedures and customer service skills to ensure a seamless experience for prospective residents. Empower your staff to address inquiries efficiently and provide personalized assistance to enhance satisfaction.
By implementing these strategies now and staying ahead of the curve, you'll be well-positioned to not only survive but thrive during peak leasing season and beyond!
As property owners and managers face the ongoing challenge of retaining residents in competitive housing markets, cultivating a strong sense of community has emerged as a powerful and effective solution.
From setting the stage at move-in to hosting engaging events that continually foster a sense of belonging, turning four walls into a home requires ongoing and intentional effort on the part of on-site teams.
WithMe recently brought together a panel of multifamily experts to explore this important topic, and we have created an engaging and informative e-book inspired by the dynamic conversation that took place. This valuable resource offers a wealth of effective strategies for building community in multifamily properties.
Here's what's covered:
Combating the Epidemic of Loneliness
Beyond enhancing resident satisfaction, community building addresses a societal issue: loneliness. With loneliness linked to a wide variety of significant health risks, property managers have a unique opportunity to combat the “epidemic of loneliness” by fostering environments of belonging and acceptance. Discover how prioritizing community engagement can contribute to holistic well-being and societal resilience.
Making a Great First Impression
Relationship building should begin at the very first interaction with a prospective resident. Find out how to develop an inviting and engaging tour that not only helps prospective residents envision themselves living in your community, but makes them feel at home before they ever sign a lease.
Moving into a new apartment can be a transformative and sometimes stressful event, so providing a positive and seamless move-in experience is crucial. Uncover tips for personalizing the process and establishing a strong foundation for a lasting resident-property manager relationship.
Planning and Executing Memorable Events
Events serve as catalysts for fostering connections among residents. Through careful planning and engagement, property managers can curate events that resonate with a wide array of residents, ultimately contributing to higher satisfaction and retention rates. Discover a host of diverse concepts and themes you can use to plan your own events, as well as incredible third-party vendors that can assist you in taking your planning and execution to the next level.
Building an Online Community
In an increasingly digital world, online platforms serve as invaluable tools for communication and engagement. From texting critical updates to maintaining an active social media presence, on-site teams can leverage digital channels to facilitate connection and collaboration among residents. Find out which platforms today’s tech-savvy residents expect to be able to find you on, as well as valuable third-party vendors that can help you streamline your communication efforts and enhance the resident experience.
Measuring Success
While quantifying the impact of community-building efforts can be challenging, the positive "halo effects" are undeniable. From increased retention rates to improved online reputation, thoughtful programming yields tangible benefits for multifamily properties. Gain insight on how to effectively gauge the response to your efforts and refine your strategies to ensure ongoing success in enhancing community living.Through personalized experiences, engaging events and digital connectivity, multifamily properties can foster environments where residents thrive.
By embracing the principles outlined in this e-book, property managers can elevate community living and drive long-term success.
Every champion has a secret weapon, and some of the most powerful tools in multifamily are programmatic, self-serve amenities.
Thousands of property managers across the country partner with WithMe to give their properties a competitive advantage through tech-enabled resident amenities that make the lives of staff and residents easier.
Read four stories of how property managers took their communities to the next level using WithMe amenities to deliver convenience, satisfaction and cost savings.
As property owners and managers face the ongoing challenge of retaining residents in competitive housing markets, cultivating a strong sense of community has emerged as a powerful and effective solution.
This e-book, inspired by a webinar hosted by WithMe, includes valuable insight and effective strategies for turning four walls into a home.
It’s that time of year again.
Time to make New Year’s resolutions.
Love them or hate them, they can be a catalyst for positive growth, development and improvement.
This year, alongside your annual resolutions to start a new hobby, improve relationships or cultivate better habits, why not resolve to explore new ways to make life better for your residents and your team members?
To help get you started, we’ve compiled a list of 10 resolutions tailored to the unique challenges facing property management leaders - along with practical insights and valuable resources to help you achieve them.
10 New Year’s Resolutions for Multifamily Property Management Leaders
One of the cornerstones of successful property management is cultivating a sense of community among residents. Resolve to create shared spaces and host meaningful events that bring people together, fostering a sense of belonging. This not only improves resident satisfaction but also contributes to a positive living environment.
Need inspiration? Check out the playback of “Home Is Where Your Apartment Is: Building Community to Enhance Resident Retention,” an enlightening webinar featuring a panel of multifamily experts who offer expert strategies and tactics for building community, from setting the stage at move-in to hosting meaningful events.
Strive to go beyond providing your residents with basic services. Resolve to enhance their living experience by offering amenities, services and events that cater to their needs and desires in a memorable way.
The right tech-powered amenities can make achieving this resolution effortless. Take a community printer. Printing is a service residents want and need (confirmed by The Wall Street Journal), but having to email documents to staff members or deal with an unpredictable DIY solution is more headache than helpful. A solution like PrintWithMe is hands-off for staff and empowers residents to print from their own devices, on their own time.
Beyond distinctive amenities and memorable events, remember that creating an elevated experience starts with you. Go above and beyond when the opportunity presents itself - and it won’t go unnoticed. Reserve a spot for the moving truck. Carry up groceries. Hold the door. Engage in small talk. Sometimes, the smallest gestures make the biggest impact.
Investing time and money into creating an elevated experience doesn’t just benefit your residents - it also benefits your bottom line. Happy residents are more likely to renew their leases, minimizing vacancy periods and associated turnover expenses.
A motivated, satisfied and properly equipped on-site team is essential for effective and efficient property management. When your team is content, they are more likely to be engaged and dedicated to achieving property management goals. Resolve to prioritize the well-being of your team members by providing the right tools and training opportunities, recognizing achievements, and fostering a positive work environment.
An oft-missed piece of creating a positive environment is ensuring that team members derive a sense of value and pride from the work they’re doing. Inefficient processes and an overabundance of menial tasks can quickly lead to discontent and burnout. Software platforms and tech-enabled amenities that automate tasks and create operational efficiencies can be powerful tools in creating a great experience for on-site teams. When they have time to focus on what they were hired to do, they are more likely to feel accomplishment, pride and a sense of purpose.
There’s no denying that interest rates and insurance premiums are uncontrollable right now, but there are plenty of ways to control costs across services and amenities. Resolve to implement cost-reduction and cost-control measures without compromising on service quality. This not only contributes to increased NOI but also ensures financial stability for the property.
Start by identifying areas where your costs have significantly increased and/or vary wildly from month-to-month. Seek out vendors and suppliers that offer all-inclusive, flat-rate packages to help keep your costs fixed and predictable in an environment where instability is the norm.
Coffee is a great example. When you have no way to limit consumption, variances and skyrocketing costs are the norm. However, there are helpful solutions specifically designed to help multifamily properties control (and often reduce) their coffee costs. SipWithMe, for example, offers innovative software that gives property managers full control over how many cups residents are drinking, as well as a full range of all-inclusive packages that make budgeting a breeze. The solution helped a portfolio of class A properties in Chicago reduce their OpEx by an average of 50%.
If you’re trying to DIY services or amenities, there can be significant cost savings in working with outside vendors and suppliers who have economies of scale and volume discounts on their side.
Streamlining operations is crucial for success in property management. Invest in technology and processes that enhance efficiency, from streamlined communication systems to advanced property management software.
Don’t discount the power of tech-enabled amenities in further streamlining processes and creating efficiencies. Outsourcing support and maintenance creates significant time savings, giving you and your team time to focus on more important tasks.
In a competitive market, differentiation is key. Resolve to keep close tabs on what your competition is doing and set your property apart with distinctive amenities, exceptional service and innovative programs that attract and retain valuable residents.
For maximum ROI, seek out amenities and services that don’t just pack a punch at first glance - but continue to bring value to residents after move-in.
Sustainability is a growing concern, and property managers can play a role in minimizing their property’s environmental impact. Resolve to adopt eco-friendly practices, from energy-efficient lighting to waste reduction initiatives. Not only is this socially responsible, but it can also result in cost savings over time.
Make a conscious effort to partner with third-party vendors and suppliers that offer eco-conscious products and encourage the adoption of environmentally sound policies.
As a property management leader, you are an integral member of the local community. Resolve to strengthen ties by supporting local businesses and participating in community events. Not only will this help you build visibility and rapport, it will also help your residents develop a sense of connectedness with the area. And when residents feel connected, they’re more inclined to want to stay where they are. Who doesn’t love retention and renewals?
You can also support the local community by embracing services and amenity solutions with local connections. And that doesn’t mean they have to be locally based. Some national suppliers partner with local companies for quality assurance and to help support local economies.
Technology is continually advancing, and if you resolve to remain flexible and open to innovation, it can give you a major competitive advantage in the long run. Strategically investing in new trends and technologies has the potential to help you improve your efficiency, increase resident retention and satisfaction, and stand out from your comps.
What’s trending and emerging in 2024?
With an onslaught of data privacy legislation on the horizon, resolving to safeguard resident, staff and company data is almost non-negotiable.
The fundamental way to keep this resolution? Stay abreast of changing laws and regulations to ensure compliance and avoid legal issues. If you need to get up to speed, a great starting point is this cyber risk management webinar, where two of today’s top data privacy attorneys delve into the current legislative landscape and address the challenges inherent in multifamily operations.
If you don’t have a thorough understanding of how personal information is processed at your property, consider investing in data mapping, which clearly identifies all third parties processing data and pinpoints compliance gaps that need to be filled.
By embracing these resolutions, you can navigate the challenges of the coming year with confidence and effectiveness. Building a sense of community, prioritizing resident and team experiences, and staying ahead of industry trends are crucial steps toward achieving success in the dynamic field of property management.
Let WithMe, Inc. help you keep these resolutions with PrintWithMe and SipWithMe, tech-enabled printing and coffee amenities designed to make life better for residents and on-site teams.