Jonathan Treble, WithMe CEO, recently sat down with renowned author, speaker and recruiting executive Jeff Hyman to discuss how his strategy for building the WithMe team has evolved with exponential growth.
This is Treble’s second appearance on Hyman’s “Recruit Rockstars” podcast, and in the year that elapsed between his visits, WithMe underwent significant changes. Amidst those changes, Treble learned many valuable lessons. “The past 12 months have been a rollercoaster,” says Treble. “That’s startup or scale-up life. That’s just business. It’s going to happen.”
One of the most significant changes at WithMe was the introduction of SipWithMe, an innovative multifamily coffee amenity offering premium drinks made from fresh, locally sourced beans.
The inspiration for SipWithMe originated with a conversation between Treble and a PrintWithMe client. At one point, the client casually mentioned the coffee amenity space was in dire need of transformation. Armed with that information, Treble began intensely researching coffee. He notes he discovered that “coffee is a very important perk. According to Multifamily Design+Construction, it’s the #3 requested amenity, after community lounges and in-unit washers and dryers. Many U.S. markets have coffee as a standard amenity in their buildings.” After six months of tireless work, SipWithMe beta was launched in Chicago.
The introduction of SipWithMe prompted another significant change to PrintWithMe - a full refresh of the company’s image. Treble ultimately dropped the nod to the company’s printing roots and rebranded as WithMe, intending to add service line names to the moniker as the company continues to innovate and expand. “The industry really resonated with the branding change. They liked it,” says Treble.
In addition to requiring a rebrand, the rollout of a new product also brought with it the need to hire additional team members. In the podcast, Treble hones in on how his mindset for sales recruiting and interviewing has shifted as the company has grown. He chronicles his current non-negotiable values and personality traits, as well as his thoughts on the need for reps to have industry experience.
Treble also touches on how building a distributed team has supported one of the company’s core values - diversity. “I’m a big remote-first person. I love that we’re fully remote. That gave us the muscle to be able to look overseas for certain roles, and now we have four people working for us outside of the country.”
Committed to hiring the very best candidates at every level, Treble has come to recognize the paramount importance of hiring exceptional CSRs. Over the past year, the company has promoted seven team members, and three of those promotions were within the customer service team. “If we didn’t have such talented CSRs with high potential, we would have been floundering to replace people who had left.”
If you think PrintWithMe or SipWithMe would be a good fit for your business, shoot us an email at sales@withme.com.
The parent company of PrintWithMe and SipWithMe taps multifamily industry veteran to advise on commercial strategy.
WithMe, Inc is pleased to announce the addition of Terry Slattery to its Multifamily Advisory Board. Terry brings 30+ years of multifamily supplier leadership experience to WithMe Inc’s group of advisors. As Strategic Advisor, Terry will work closely with Founder & CEO Jonathan Treble to continue to hone the company’s go-to-market strategy, its organizational structure, as well as the commercialization of new services.
Terry is known industry-wide for leading ForRent.com throughout the 1990’s and 2000’s, where he helped grow the company to become one of the largest and most successful supplier companies for many years. He oversaw a successful sale of that company to the Costar Group. Terry most recently served as CEO of multifamily vendor company CheckpointID, which was acquired by MRI, leading that company through its initial funding and exponential growth in just two years.
Terry said of WithMe, Inc, “I think the opportunity in front of WithMe Inc is tremendous for both its PrintWithMe and SipWithMe services. They are really just getting started in terms of market saturation. I am thrilled to sit on this diverse board of accomplished multifamily advisors who will continue to advise WithMe leadership on company strategy for growth throughout the multifamily industry.”
Jonathan Treble said, “I love working with Terry. As Strategy Advisor, he will continue to bring his keen sense of strategy to our discussions and help us stay on course to fulfill our vision of redefining amenity services in our industry.”
WithMe Inc’s Multifamily Advisory Board consists of several industry executives spanning a number of multifamily sectors, as well as supplier leaders. Other board members include Natalie Cariola of Zumper, Bob Flannery of Redwood Capital Group, Pei Pei Chan Mirabella of Bozzuto, Sam Mtunga of XFD Real Estate, Jackie Impellitier of ZRS Management, and Amber Anderson of Holland Residential.
About WithMe Inc
WithMe Inc’s mission is to deliver convenient technology-powered solutions to clients and their guests, everywhere. WithMe, Inc. was named in the top 700 fastest-growing private companies in the United States, in the Inc. 5000 2021 list. Its flagship subsidiary PrintWithMe LLC powers printer amenities and staff solutions at thousands of multifamily locations nationwide. Its newer subsidiary, SipWithMe LLC was launched in 2021 and is now disrupting the coffee amenity category in the multifamily space.
CHICAGO, September 9, 2021 - Today, PrintWithMe announced that WithMe, Inc would serve as a holding company for its business. This reorganization of their corporate structure comes after years of significant revenue growth and expands the WithMe enterprise mission to deliver innovative technologies beyond wireless printing on-demand.
"The reorganization of our corporate structure solidifies our expanding mission and signals a new wave of exciting technology solutions we will bring to clients and end-users," said Jonathan Treble, WithMe, Inc.'s Chief Executive Officer, "Our team has grown in numbers and in talent with several new members joining us every month and we are excited to launch new offerings in the coming months."
The move to the new structure headed by WithMe, Inc. supports the firm's accelerated expansion into new verticals and sets the stage for a diversified product offering. PrintWithMe will be joined by WithMe in supporting new offerings to the WithMe enterprise core client verticals with its new offerings: multifamily apartment communities, shared offices, and retailers.
About WithMe, Inc.
WithMe, Inc. is a diversified physical technology services holding company. Its wholly-owned subsidiary, PrintWithMe LLC, is ranked #659th by the 2021 Inc. 5000 list of the fastest-growing private companies in America and provides wireless printing services. Its mission is to provide simple and convenient technologies across retail, multifamily, shared offices, and other verticals. For more information, please visit withmeinc.co or follow on LinkedIn, Facebook, Instagram, and Twitter.
Media Contact:
Kasie Valenti
kasie.valenti@printwithme.com
I’m excited to announce that PrintWithMe has made the 2021 Inc. 5000 list of the fastest growing companies in the U.S. Ranked #659th, joins the ranks of Intuit, Zappos, Under Armour, Patagonia, and other household names that gained their first national exposure as members of the Inc. 5000 list. 2020 was a challenging and unprecedented year. With so many challenges brought upon as a result of the pandemic, and the resulting fallout, many firms struggled to adapt and overcome the circumstances. Over the course of the pandemic, PrintWithMe has not only managed to adapt, but thrive under the circumstances. We’ve managed to hit many important milestones and continue to grow at a record pace. We expanded to over 2,000 locations across the country, became profitable for the first time, and grew our team to over 25 individuals. During this, we successfully transitioned to a remote-first model, and led the way for other companies to decentralize their workforce, all while maintaining the culture that has fueled our growth.
All of this would not have been possible without the dedication and contribution of each member of the PrintWithMe team, and our incredible clients. I’m proud of what we’ve accomplished together, and I’m looking forward to accomplishing more great things in the future.
Jonathan Treble, our CEO, had the chance to sit down and catch up with Brad Kirshenbaum, Director of Innovation at CA Ventures and get his thoughts on the current trends, perspectives, and future outlooks for multifamily. We covered a lot of ground, including:
Brad is always full of new perspectives and we always walk away with new ideas. We hope you listen in and enjoy the conversation.
Trips to the DMV are not always hassle-free. Make the experience better for both your guests and staff by offering a self-serve PrintWithMe printer amenity.
A trip to your local Department of Motor Vehicles (a.k.a. DMV or BMV) is traditionally a task many individuals dread. The dread is definitely understandable; nationwide, it’s unfortunately very common to expect long lines at the DMV in which you spend hours in line, only to find out that you forgot to bring with you a single important document that is needed for a new or expiring driver’s license. The possibility of being told to go home by DMV staff, print out the necessary document(s), and come back to stand in line for hours again is not something any of us want to experience.
Many DMV and BMV managers strive to improve guest experiences by implementing helpful solutions, such as offering online pre-registration, clarifying required documents online, setting up pre-checks at the door to assist customers before they even join the line, and more.
However, there’s one main obstacle standing between processing as many guests who walk through the door: guests that show up with incomplete documents.
Enter PrintWithMe. PrintWithMe is a self-serve,on-demand, wireless printing station that allows your guests to easily print out any documents they need right from their smartphones while waiting in line at your DMV location. Having a PrintWithMe printer at your DMV location helps in a number of ways:
PrintWithMe started working with DMV locations in 2020 after realizing the overwhelming number of Google reviews at DMVs reflecting frustrated customers who are complaining about traveling all the way to the DMV and then waiting in long lines for hours just to be turned away because they are missing a utility bill or a valid proof of address.
To learn more about how PrintWithMe is helping DMVs and BMVs to improve guest and staff experiences, we interviewed one of PrintWithMe’s early adopters, Bob Teodosio, the Owner of Deputy Registrar of Cuyahoga Falls, Ohio Bureau of Motor Vehicles (BMV).
Q1: How long have you been partnering with PrintWithMe and how does it work at your Ohio BMV location?
Bob: We’ve been partnering with PrintWithMe since January 2020. The process is really seamless: when our customers are waiting in line and realize that they need something printed, a staff at pre-check will hand them an instruction sheet on how to use PrintWithMe and by the time it’s their turn, they’d tell our staff that they’ve printed their documents. Our staff pick up their documents and process their requests, and they’re out the door.
Q2: What is the biggest struggle your DMV experiences?
Bob: The biggest struggle in a DMV is usually managing the flow and getting people in and out the door as quickly as possible so that we can generate as many transactions in a day as possible.
Q3: What solutions have you implemented to help speed up the line?
Bob: The nice thing that we do here is having a staff stationed at the door to pre-check every customer that walks through the door. And let's say they are missing some pieces of proof of address, our door staff will tell the customer to go on and email their documents to the PrintWithMe printer. By the time they get to the counter, the document has already been printed. So there's no delay; it expedites the entire process!
Q4: How does having printing on-site help you stand out among other DMV or BMV locations and maximize your revenue?
Bob: If a customer comes in here with three IDs and a driver's license to process, and they don't have proof of address, I'm going to have to send them away. Once they walk out of the door, there’s no guarantee they’ll come back instead of going to other DMV locations, and [other DMV locations] are going to make the money. So my whole goal is to keep people inside the agency and not send them away without performing a transaction. That's the importance of having a PrintWithMe printer.
Q5: How does printing contribute to your customer experience?
Bob: Well, you can’t make everyone happy, but having PrintWithMe eliminates one reason for someone to be upset. Imagine having to already spend $50 or $60 on a sticker and being sent home just because you have to retrieve a piece of mail for proof of address–it’s pretty frustrating. So when I tell our customers that they can simply use PrintWithMe and it costs close to nothing, they’re thrilled.
Q6: What do your employees say about having a PrintWithMe at your location?
Bob: It makes my employees feel good and it’s made the atmosphere better! Think about it, customers no longer have to be turned away for missing a document that could be printed using PrintWithMe. Customers are in a better mood and when they get to the counter, they actually think that it’s so cool that we help them with printing. Instead of having a negative experience, everyone shares a positive one, because of PrintWithMe.
PrintWithMe is a proven and effective way to improve and elevate the DMV experience for both customers and staff alike. It helps (1) shorten wait times, (2) maximize revenue, and (3) increase the satisfaction of customers.
Contact us at sales@printwithme.com if you’re looking to upgrade the experience at your DMV location! Learn more at https://withme.com/printwithme/.
Wishing you a relaxing and safe holiday break, and a very Happy New Year!
From our entire team at PrintWithMe, we wish everyone very happy holidays and a Happy New Year! 2020 has been an incredibly challenging year for so many people around the world. Throughout these challenging times, we are so grateful and thankful for the support of our users and partners nationwide.
From the gracious recommendations we received in online reviews, to the sweet comments of support on our social media, your messages have always put smiles on our faces and empowered us to continue on our mission of making printing convenient for everyone, everywhere.
Here are just a few milestones PrintWithMe has celebrated in 2020:
As workforces nationwide transitioned rapidly into work- and school-from-home settings in 2020, printing has become increasingly essential. Being able to support and accommodate the shift of our users’ needs, both in apartment communities and retail settings, has made this year especially rewarding and fulfilling.
Thank you for going on this journey with us to improve printing experiences for everyone, and let's cheers to the New Year!
We look forward to growing together in 2021 and beyond!
Warmly,
The PrintWithMe Team
CHICAGO, December 16, 2020 (Newswire.com) - With the COVID-19 pandemic forcing millions of Americans to work from home, apartment renters are increasingly in need of printing services, and they're willing to pay for the convenience of having those capabilities in their communities, according to a recent survey of over 500 apartment renters. PrintWithMe, the leading self-service wireless printer tech, offers this amenity to apartment renters in 49 states.
The November 2020 survey conducted by Satisfacts, titled Working From Apartments: What Residents Say They Need, sought to gain a better understanding of renters' remote working and distance learning requirements and preferences. When asked which apartment amenities would best accommodate their current needs, 50% of respondents listed printing services - second only to faster internet options (54.5%). On an overall value scale, respondents rated faster internet service and printer/copier/scanner services almost equally.
"It is always important for apartment operators to stay up to date on resident sentiment, but especially when we see such a dramatic shift in resident needs and priorities, as we have during the pandemic," said Lia Nichole Smith, Vice President of Education and Performance at ApartmentRatings and SatisFacts. "Residents' needs aren't the same as they were 10 months ago, especially for those who are now working or schooling from home. It's vital for operators to reach out to learn what those current needs are, and reassess what they're doing to accommodate residents."
PrintWithMe Founder and CEO Jonathan Treble said renters are leaning heavily on their apartment communities to make working and schooling from home feasible.
"We're seeing a transition in renter preferences, away from design and space and toward function and convenience," Treble said. "Apartment residents who now find themselves working or studying from home still require the equipment and capabilities that were previously provided at their workplace or educational institution. It's not surprising to see internet strength and printing capabilities top their list of necessities because those are the technologies that employees and students utilize on a regular basis."
In fact. 51.8% of survey respondents said that their printing needs have increased or held steady in 2020, despite moving to at-home settings for work or school. The survey showed that 57.4% of residents print more than 10 pages each month, and another 47.1% said they would use a community printer often or daily, if it was available, compared to only 12% who said they would use a co-working space on a daily basis.
"The survey certainly reflects what we're seeing at the property level," said LuAnne Acton Ross, Partner and Executive Vice President for JMG Realty. "Residents feel better about working from the comfort and safety of their own homes, rather than in a shared amenity space. But they still have a need for a reliable printer, scanner, and copier. We have seen a dramatic increase in our printer usage since the start of the pandemic, and with more of our residents planning to continue working from home post-pandemic, we expect that the trend is here to stay."
Property management companies are quickly realizing that a paperless business model isn't feasible for either their teams or their residents. Fortunately for operators who are thinking long-term, renters are also agreeable to paying for the amenities that allow them to work or conduct coursework from home.
Faster internet service (49%) was the top amenity that survey respondents were willing to pay for. Coming in second, at 40.8%, was wireless self-service printing, copying, and scanning. Conversely, only 13.9% of respondents indicated that they would pay for more co-working spaces.
To view the full survey results, click here.
The 2020 holiday season is finally here! That means the season of gifting and gratitude has dawned upon us, and many of us are undoubtedly busy with holiday shopping. If you’ve already spent hours browsing through all the recent holiday sales and promotions, and are still not sure what to get for your friends and family, PrintWithMe has a simple yet thoughtful gift idea for you!
Enter Printable Gift Cards.
Gift cards are the best way to show your love and appreciation to someone without the worry of duplicating gifts (seriously, how many times have we been gifted too many hand cream in one year?). Plus, it gives the receiver the opportunity to purchase the item they truly want, versus what we think they want.
Printable gift cards also offer another advantage that is particularly important in 2020; with PrintWithMe printers in safe and more intimate locations throughout the country, you can avoid going into major shopping centers or supercenters to complete your purchases. With the COVID-19 pandemic still continuing, it’s important to make this holiday season as easy and safe as possible for yourself, and avoiding crowded malls is one way to be cautious.
To make your gift card extra special, you can even personalize the gifting experience by (1) including it in a greeting card, (2) sliding it into a beautiful envelope, or (3) putting in it one of these printable gift card holders!
Here’s a list of gift cards that allow you to print out a presentable gift certificate:
For the one who’s always looking for the next home upgrades:
For the one who always looks good:
For the tech lover:
For the DIY-er:
For someone with fur kids:
For the one who’s always hungry:
Have other ideas for great printable gift cards? Leave a comment below!
You can also get in touch with our team anytime to brainstorm other ways to use printing to make your holiday gifting season a more safe and convenient one.
Lastly, don’t forget to visit our Activity Center for more free Holiday Activities and Ideas!
Happy Gifting!
Here are the top four multifamily technologies featured at this year's annual NMHC OPTECH conference in Dallas.
Trending topics at NMHC OPTECH this year included artificial intelligence, data privacy, and self-guided tours.
Over 2,000 professionals in the multifamily industry attended this year's NMHC OPTECH Conference. If you haven't already, check out our blog post on the Key Takeaways from Optech 2019 for access to summaries of speaker presentations and slides from the conference.
Many of the speaker presentations at OPTECH focused in on the topics of data privacy, artificial intelligence, and self-guided apartment tours, so we've decided to make a list of companies that have developed innovative technology in some of these areas.
Here is our list of the top 4 companies at OPTECH 2019 with innovative technology that will change the leasing process for renters and save time for your property staff:
Apartment Geofencing | Precise Prospect Targeting
Apartment Geofencing is a brand new company founded in 2019 by Matthew Kilmurry. Apartment Geofencing uses Simpli.fi technology to create digital fences around target zones that rental prospects are likely to visit such as competitor properties, neighborhood points of interest, employers, and more. Prospects in these areas are served targeted mobile ads that encourage them to visit the property website or make an appointment for a tour.
Apartment Geofencing clients can also place a geofence around their own property as a conversion zone, so they can track how many prospects from their target zones actually enter their leasing office. With geofencing, digital advertising can replace traditional community outreach and foot traffic can be digitally tracked. Visit ApartmentGeofencing.com to learn more!
LeaseHawk | AI Leasing Agent (ACE)
LeaseHawk recently introduced a new AI Voice Assistant technology called ACE in the summer of 2019. ACE is a virtual leasing agent that can distinguish callers from residents or prospects and is able to set appointments, check apartment availability, answer leasing questions, and collect guest card info.
ACE technology is able to answer leasing calls when agents can't get to the phone. With nearly 49% of phone calls being missed by leasing office, ACE technology can help fill the gap and give prospects the info they need to continue their leasing journey.
Tour 24 | Always Open. Always Leasing.
One of the most popular topics at OPTECH was self-guided tours. According to survey data, 40% of U.S. adults have passed on a property because they couldn't find time to see it. Almost all renters want to see an apartment before leasing, yet it's extremely hard to get to a leasing office after work.
Tour24 has developed an app that prospects can use for self-guided apartment tours, so that properties are able to keep their doors open for touring 24/7. Renters can follow audio and text prompts on their mobile phones and learn about a community using the Tour24 app. Many management companies have begun to augment their leasing experience with self-guided tours for after hours touring and re-tours. Check out the Tour24 demo video here to learn more.
PrintWithMe | Secure Resident Printing
While printing isn't the most sexy tech innovation, PrintWithMe has developed a product that you'll want to put some thought into. PrintWithMe offers self-service printers that encrypt resident documents and delete them after printing is complete, so that their information is kept completely confidential.
Data privacy was a hot button topic at OPTECH because of the new California Consumer Privacy Act (CCPA) legislation taking effect in January 2020. PrintWithMe addresses data privacy concerns related to printing, so that can print private documents confidently knowing that their documents are secure. Printing support is also available 7 days per week for residents and all supplies are auto-ordered and shipped directly to the property, so that leasing staff don't have to spend time dealing with printer issues.
That's a wrap of our Top 4 Companies at OPTECH 2019! We hope you've enjoyed our roundup of some of the most innovative tech companies in #Multifamily at the moment. We hope to see you at OPTECH in Vegas next year!