Prior to PrintWithMe, the team at International Village had two printers set up. Residents would go to the clubhouse expecting to print, but often couldn't because both printers would be out of order. Residents had to go to the office for help and spend more time waiting in hopes they could eventually print. Some residents tried troubleshooting without staff, causing additional issues such as an incident of a toner cartridge exploding. The property manager recollects there was black dust everywhere. It was time-consuming and costly to clean up.
Fed up with printing frustrations, the International Village team made the switch to PrintWithMe. "For us, it costs us less than a dollar a unit a month. Any sort of amenity service that you're paying for is probably going to cost more than it would if you took care of it yourselves. But there are benefits that come along with that… to have that amenity available to everyone, and have it available reliably, has been worth it." Over two years later, they never hear residents complain about printing anymore. As the property manager put it, "everyone needs to print out random things, but no one wants to have a printer in their home, so it's a great amenity to offer."