CHICAGO, IL — May 28, 2025 — WithMe, Inc., a leader in technology-enabled printer solutions and coffee amenities, is expanding its portfolio with the introduction of the PrintWithMe Office Solution, a modern, multi-functional printer designed to support on-site teams across multifamily communities and commercial workplaces.
Developed to meet the needs of leasing teams and office staff, the PrintWithMe Office Solution addresses a growing demand among small and mid-sized businesses to modernize outdated print infrastructure. Whether in a multifamily community, coworking space or office network, teams face the same recurring challenges: large-footprint devices with long-term contracts, inventory management and service hassles that require significant IT involvement, and unclear costs. WithMe’s solution offers a simpler approach.
Unlike traditional managed print contracts, the PrintWithMe Office Solution offers clear, flexible terms with no long-term commitments. The setup is fully remote and requires minimal involvement from on-site IT teams. The printer’s compact footprint makes it ideal for offices with limited space, and its proven 99%+ uptime, paired with seven-day-a-week live customer support, ensures uninterrupted service.
“Workplace printing has long been an operational pain point for the people who keep things running day in and day out,” said Jeff Lail, COO of WithMe. “They deserve simple, reliable tools that eliminate the friction that’s defined office printing for far too long. The PrintWithMe Office Solution was built to do exactly that — streamlining workflows, containing costs, and giving teams the freedom to focus on what truly matters.”
PrintWithMe Office Solution pairs compact, wireless hardware with cloud-managed software and predictable pricing. Each printer includes a set number of pages per month, copying and scanning capabilities, and automated paper and toner shipments. Optional upgrades allow properties and businesses to expand their plan with additional pages.
WithMe’s amenities for multifamily residents — PrintWithMe and SipWithMe — are trusted by 84% of the NMHC Top 50 Managers. The PrintWithMe Office Solution builds on that legacy to serve a broader universe of workplace teams looking for simpler, smarter printing options.
To learn more about the PrintWithMe Office Solution and other WithMe amenities, visit the company’s website.
About WithMe, Inc.
WithMe, Inc. makes lives better every day through convenient, technology-enabled amenities for the multifamily industry and beyond. WithMe’s PrintWithMe and SipWithMe solutions simplify resident printing and coffee, enabling property management teams to provide a superior living experience while reducing costs, optimizing spend and improving operational efficiency.
PrintWithMe powers printer amenities and office solutions at thousands of multifamily, cafe and coworking locations across all 50 states. SipWithMe is redefining multifamily coffee by pairing reliable, high-performance machines with fresh, craft-roasted coffee.
WithMe is an Inc. 5000 fastest-growing company, appearing on the list for the past four consecutive years, as well as a two-time NAA Top Employer.
Ah, printers. They always promise so much: convenience, reliability, and the ability to print that one important document in a hurry.
But let’s face it—they’re the romantic equivalent of a flaky ex. Sure, they’re charming when they work, but more often than not, they leave you frustrated, out of ink, or desperately Googling “printer error code 39.”
It’s time to take a long, hard look at your relationship with your multifamily printer and ask yourself, “Am I truly happy?” (Spoiler alert: you’re not.)
Let’s explore why breaking up with your printer is the self-care move you didn’t know you needed—and how PrintWithMe is here to treat you right.
A resident needs to print something important—a school project, a shipping label, a work document—and, of course, they’re in a rush. They hit print and…nothing. Paper jam. Out of toner. Wi-Fi decided to take a personal day.
It’s like the printer knows someone is counting on it and chooses that exact moment to self-destruct—leaving your team to play tech support instead of doing their actual jobs.
PrintWithMe, on the other hand, always shows up when it counts. Our printers boast 99%+ uptime, work wirelessly from any device, and require little to no troubleshooting from your staff. And if an issue does pop up, our expert support team is available 7 days a week to step in—so your team doesn’t have to.
Just easy, reliable printing—no emotional baggage included.
You bought a printer for convenience, but somehow, you’ve ended up with a high-maintenance relationship. Between fiddling with ink cartridges and questioning why everything is suddenly printing in magenta, your multifamily printer demands more attention than your actual job.
PrintWithMe takes care of the hard stuff. Our printers are remotely monitored, and paper and toner are automatically shipped before you even realize they’re running low.
Let’s talk money. Between overpriced ink, replacement parts and endless paper refills, your printer is the partner who insists on splitting everything 50/50—except you’re the one always covering the bill.
And just when you think you’ve budgeted enough? Surprise! Another unexpected expense.
With PrintWithMe, you get a smarter, more cost-effective way to print. Our flat-rate pricing keeps expenses predictable, and with Print Allowance controls, you can curb indulgent printing—so you’re not footing the bill for 200-page PDFs of someone's vacation itinerary.
While everything else at your property has been upgraded—your appliances, your locks, your Wi-Fi—your multifamily printer is still living like it’s 2009. (USB cords? Driver downloads? Really?)
And it’s not just the hardware that’s outdated—traditional printers haven’t kept up with modern data privacy standards. Many still lack encryption and compliance with regulations like CCPA and GDPR, putting sensitive information at risk, leaving your residents’ information vulnerable.
PrintWithMe brings printing into the modern era. No cords, no clunky drivers, no IT headaches—just effortless wireless printing that works from any device. Residents can print from their phone, tablet or laptop with ease, and our automatic software updates and built-in privacy protections ensure documents are handled securely and in line with the latest regulations.
A relationship should bring you joy, not rage-clicking the “print” button 12 times just to get a response. Yet somehow, printers always find a way to ruin your day—cryptic error messages, surprise breakdowns, and the classic “offline” status for absolutely no reason.
With PrintWithMe, printing is actually effortless—no IT meltdowns, no secret troubleshooting rituals, no last-minute supply runs. Just easy, wireless printing that works every time (because that’s literally its job).
A good partner lifts you up, helps you thrive and definitely doesn’t derail your productivity every five minutes. But your printer? It’s a master of sabotage.
Every time a resident emails your team asking to print a document, it pulls them away from their actual work. And guess what? Research shows it takes 23 minutes (!) to fully recover from an interruption.
Imagine what your team could accomplish if they weren’t constantly playing print concierge.
PrintWithMe empowers residents to print when it’s convenient for them, so your team can stay focused on what really matters (like leasing units, keeping operations smooth, and, you know, not getting sidetracked by a stubborn paper tray).
A good partner knows how to keep things private. Your printer? Not so much.
How many times have you seen sensitive documents—W-2s, social security cards, bank statements—left sitting in the tray for anyone to grab? Or, worse, a resident emails their document to the leasing office for printing, and someone forgets to delete the email—leaving personal information exposed?
And if that wasn’t bad enough, some printer manufacturers are actually collecting and selling personal data to the highest bidder. Today's printing technology isn’t just frustrating—it’s a security risk.
With PrintWithMe, printing is secure and controlled. Residents print independently and release their documents only when they’re at the printer, ensuring confidential information stays private.
No forgotten emails, no misplaced paperwork, no wondering who saw something they shouldn’t have—just safe, stress-free printing.
Look, it’s not you—it’s your printer. You deserve better. And better is exactly what PrintWithMe delivers.
Whether your residents are printing a shipping label, a resume or a permission slip, we’re here to make the experience simple, reliable, and…dare we say it…enjoyable.
So go ahead. Break up with your multifamily printer. They’ll probably try to win you back with a firmware update or a half-hearted promise to “never jam again,” but you’ll know better.
It’s time to move on. And PrintWithMe is ready to be the dependable, drama-free partner you deserve.
Tax season hits hard — and we’re not just talking about the paperwork headache. For many of your residents, it could be a financial lifeline.
Nearly 40% of Americans rely on their tax refund to make ends meet. But this year, getting those refunds might take even longer. With the IRS scaling back its workforce and paper tax returns already taking up to eight weeks to process, even a small delay could throw off entire budgets.
And that’s before you factor in the stress. Kitchen tables don’t exactly make ideal tax prep stations. Neither do crowded coffee shops where prying eyes can catch a glimpse of someone’s W-2. And, let’s be honest, most personal printers run out of ink at exactly the wrong moment.
Here’s where your property can really shine during tax season — if you invest in the right community amenities.
Understanding tax obligations and taking advantage of available credits and deductions can be daunting. Fortunately, the IRS offers various tax education and workshops to help taxpayers navigate these complexities. Residents can attend IRS-sponsored workshops and webinars to learn about important tax topics such as the Earned Income Tax Credit (EITC), the Child Tax Credit (CTC) and how to avoid tax scams.
For example, the IRS’s workshop on the EITC covers eligibility, how to claim the credit and how to avoid common errors. This workshop, along with others on the CTC and additional tax credits, provides residents with the knowledge they need to maximize their tax benefits.
The IRS also provides beneficial resources through its Taxpayer Assistance Centers (TACs), where residents can get face-to-face help with tax issues, including tax return preparation. These centers also offer valuable information on tax credits and deductions that can lead to significant savings.
By taking advantage of these educational resources, residents can better understand their tax obligations and make informed decisions that can lead to substantial financial benefits
When it comes to filing taxes, convenience and accessibility are key. The IRS offers a range of options to make the process smoother and more secure. For instance, electronic filing is the fastest and most accurate way to submit your taxes. Not only does it provide immediate confirmation of receipt and processing, but it also significantly reduces the risk of errors compared to paper filing.
Filing taxes electronically can also lead to significant cost savings. The IRS provides free online and in-person tax preparation options for eligible taxpayers through programs like IRS Free File, IRS Direct File, and the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs. For example, taxpayers with an income of $84,000 or less last year can use IRS Free File Guided Tax Software now through October 15.
By utilizing these free self-preparation options, residents can avoid the fees typically charged by tax preparation services. For those who prefer professional assistance, choosing a trusted tax professional affiliated with a recognized national tax association can also be a cost-effective option. These resources ensure that residents can meet their tax obligations without breaking the bank, making tax season a little less stressful.
Residents can also take advantage of the IRS’s numerous online tools and resources, such as the Interactive Tax Assistant (ITA), to get answers to their tax questions and determine their filing status. The IRS2Go mobile app is another valuable resource, allowing users to check their refund status, make payments and find free tax preparation services right from their smartphones. Available for both iOS and Android devices, this app brings the IRS’s services directly to your fingertips.
Additionally, the IRS offers voicebot services for those calling in for refund information and online chatbots for various functions, making it easier than ever to get the help you need without the long wait times. These tools not only enhance the tax filing experience but also provide peace of mind by ensuring that residents can find the information they need quickly and securely.
Tax forms are identity theft goldmines. Social security numbers, bank account details, employer info — it’s all there, waiting to be exploited if it falls into the wrong hands. Sensitive financial information, including documents received from banks, must be protected. Printing these documents at a public library or shipping store? Risky at best.
That’s why properties with PrintWithMe offer more than convenience. They offer peace of mind. Residents can print directly from their phones, laptops or tablets — anytime, anywhere. Documents are encrypted before they even hit the printer and are automatically deleted after printing. And with a unique release code, only they can collect their paperwork.
“Staff doesn’t have to be that source for residents to print items out,” says Emily Nouzies, Community Manager at RangeWater Real Estate. “We get very busy handling other requests, and this is just a good way for residents to be able to do it on their own and at their convenience.”
Hands-free and hassle-free printing means minimal staff involvement while delivering maximum resident satisfaction. And with 99%+ uptime and live support seven days a week, your team can focus on other priorities while residents enjoy reliable service. Face it, there’s never been a better time to break up with unreliable printing services.
Preparing taxes isn’t something you want to tackle with roommates blaring the TV or the kids asking what’s for dinner. One wrong digit or missed form can mean weeks of delays — or worse, an audit. Meeting the filing deadline is crucial, and a dedicated workspace can help ensure timely and accurate preparation.
This is where your community’s business center or coworking space can save the day.
Ensure your space offers plenty of power outlets for laptops and other electronic devices, lighting that won’t strain eyes during document review, comfortable (and ergonomic) seating, and, most importantly, fast, reliable Wi-Fi that keeps residents connected to tax prep platforms and IRS portals.
When every number matters and focus is crucial, your community’s dedicated workspaces can deliver what home offices and coffee shops don’t — a professional environment designed for serious work.
When you’re neck deep in tax forms, caffeine isn’t optional. But heading to the nearest coffee shop for a brain boost? That’s time (and money) better spent elsewhere. Staying alert during tax season is crucial, especially when certain refunds are processed.
With SipWithMe, residents get barista-quality drinks in under 60 seconds — without leaving the building. Whether they’re craving a latte or a simple cup of joe, they can fuel up without the hassle (or the markup).
In a survey of over 2,300 multifamily residents, coffee ranked second only to fitness centers as the most-valued amenity. In that same survey, nearly half (49%) of residents reported that the coffee machine was their most-used technology-enabled amenity, far outpacing package lockers and entertainment options. And when your residents save 15+ minutes per coffee break and at least $20 a month compared to trips to the coffee shop, they notice.
“The residents are much happier, the staff is much happier,” said Harlen Fredenberg, General Manager at Asset Living. “WithMe amenities are smooth and save a lot of money. It’s been a win all around.”
No lines. No overpriced drinks. Just premium coffee when residents need it. It almost makes tax season a pleasant experience.
Tax time stress is real. But your community can help residents take it in stride with the right combination of secure printing, smart workspaces and great coffee — all conveniently on-site. Best of all? These same amenities enhance the resident experience throughout the entire year. Let’s chat about how PrintWithMe and SipWithMe can elevate your property’s amenity experience — not just for tax season, but for the long haul.
It’s holiday crunch time, and that one perfect gift is nowhere to be found. But who needs store shelves when you’ve got PrintWithMe in your community?
You can turn your apartment printing solution into a personal gift factory with a touch of creativity and a few clicks. From heartfelt keepsakes to personalized greeting cards, these DIY ideas will have you wrapping up holiday magic in no time.
A custom calendar is an easy but super useful gift! Gather some favorite photos (holiday memories, pets, vacation snapshots) and arrange them in a simple template (Canva has some great options). Print, stack and staple for a gift that brings joy all year.
If you’re the go-to chef or baker in the family, share your favorite recipes in a custom book. Create a collection of your favorite tried-and-true recipes, complete with photos or handwritten notes to add a personal and heartfelt touch. Finish the project by binding the pages with ribbon or a stylish binder clip for a charming and thoughtful presentation.
Running out of ideas to keep little ones busy? Use your community printer to print a fun holiday-themed coloring book. Search for free holiday coloring pages online, print them out and bind them all together for a simple yet thoughtful gift.
Bring a personal flair to your gift wrapping by printing custom holiday paper with festive themes or cherished photos. This DIY approach adds a personal, thoughtful touch that makes every gift extra special. Use apartment printing solutions to make each package a work of art, perfect for smaller items or gift bags. Simply print, wrap and watch your loved ones marvel at your creativity!
No gift list is complete without classic holiday cards. Use your community printer to create custom holiday greetings. Personalize with photos, add a message and print—no need to rush to the store. Designing and printing cards at home allows you to make each one special, ensuring your holiday greetings are as thoughtful and unique as the people receiving them.
With PrintWithMe, you can skip the shopping stress and create gifts that feel personal and thoughtful. So, if you find yourself in a last-minute bind, let your community printer be the secret ingredient to a smooth holiday season. Happy printing!
For more information on how PrintWithMe can enhance your property’s amenity offerings, contact us today.
October is Cybersecurity Awareness Month, making it the perfect time to reassess how you're protecting resident and company information at your property. While locking down devices and strengthening passwords are essential, there’s one often-overlooked source of risk: printers.
Yes, you read that right - printers. According to The Washington Post, a disturbing number of third-party printing services read, store and even sell confidential user information.
Whether in the leasing office or a shared space, printers process a significant amount of personally identifiable information (PII). Without proper security measures, sensitive documents—like tax returns and resident income verification forms—could be exposed.
Unlike many printing services, PrintWithMe is fully transparent about its data collection practices. More than just a convenient tool and service, PrintWithMe is dedicated to safeguarding personal and business-related documents.
When you submit files via PrintWithMe’s website, app or email, they’re encrypted, preventing interception or tampering. Think of encryption as your digital bodyguard, ensuring secure delivery to the printer.
This level of security is especially crucial for printer amenities for apartments and printers for leasing offices, where sensitive information like social security numbers and banking details are often printed. Without a secure system, privacy is at risk.
PrintWithMe’s state-of-the-art encryption and secure release features ensure that documents stay confidential. Files only print when the user is physically present, reducing the risk of sensitive information being left unattended in shared trays.
This level of security is appreciated by property managers and residents alike. LuAnne Acton Ross, Partner and Executive Vice President at Asset Living shared, “When you combine the positive resident impact with the cost savings for our properties and the reduced liability from our on-site teams who may have been helping residents by printing their private documents, it is simply a no-brainer."
If you don’t have access to a printing solution that transparently manages data security, adopting these smart habits can help mitigate risks:
By following these best practices, you can reduce risks. But why worry about it when PrintWithMe’s encrypted printing solutions offer foolproof protection?
Take the first step in securing your community’s sensitive information. Contact us for a demo or pricing today.
In the competitive multifamily housing market, offering top-notch amenities can significantly increase your chances of standing out while also boosting resident satisfaction and retention.
One amenity that should never be overlooked is offering residents and property management staff convenient and reliable printing solutions. Choosing the right print management partner is the first step in ensuring that residents and staff benefit from these important services.
Selecting the right print management vendor is about more than just installing printers; it's about building a partnership that aligns with your property's goals and meets the evolving needs of your residents and staff. A good print management vendor understands the unique dynamics of multifamily housing and offers innovative and adaptable solutions.
This includes staying ahead of technological trends by integrating the latest advancements to enhance the user experience. Modern printer amenities should offer mobile printing options, cloud-based document access, and secure printing features that protect sensitive information. Working with a print management vendor like PrintWithMe assures you’re continuously adapting to meet the growing expectations of tech-savvy residents.
Every resident's printer usage and technological abilities look different, from students requiring frequent printing and professionals working from home to residents with occasional printing needs. PrintWithMe’s intuitive and accessible solution ensures all residents can effortlessly print from their mobile devices or laptops without any technical difficulties or delays.
In addition to ease of use, the right print management partner understands the importance of security and privacy. Offering secure printing options where residents can release their documents only when they are physically present at the printer adds a layer of trust and confidence when using the service, further enhancing the resident experience.
For property managers, PrintWithMe’s hands-free approach means that once the service is set up, it requires little to no intervention from the property team. From device monitoring to ensuring supplies are always on hand, the right partner handles the bulk of the logistics. This allows managers to focus on their primary responsibilities—building relationships and increasing occupancy—while still providing a high-value amenity to residents.
Moreover, PrintWithMe helps control costs by eliminating the potential for amenity overuse and misuse. With features that monitor usage and ensure supplies are adequately managed, property managers can offer a reliable service without unexpected expenses or resource depletion. This proactive management ensures that printing services remain a value-added amenity, rather than becoming a source of frustration for both residents and staff.
Additionally, partnering with an expert that prioritizes data privacy can help property managers ensure their printing solution meets ever-evolving regulations, mitigating the financial and reputational risks of non-compliance. Unlike other solutions, the PrintWithMe process encrypts all uploaded documents and permanently deletes them once the print job is complete. Secure release technology also provides an additional safeguard, ensuring that documents remain protected and out of unauthorized hands.
PrintWithMe is more than just a print management service; we are a print management partner that understands the multifamily housing industry. We focus on providing convenient and hassle-free print solutions for residents and property managers. By choosing PrintWithMe, multifamily owners and managers can enhance their amenity offerings without the burden of maintenance or oversight.
For more information on how PrintWithMe can enhance your property’s amenities, contact us today.
As purveyors of printing, we were excited to learn that there was an entire “holiday” devoted to an unsung hero of our industry - printing ink!
In this blog, we’ll delve into the origins of the holiday, the evolution of printing and the difference between printer and toner.
An Elusive History
Very little information exists about the origins of National Printing Ink Day, but it’s rumored to have started back in 1977. As legend has it, the goal was to not only recognize the pivotal role that ink plays in the printing industry, but to recognize the ink manufacturers, printers and designers responsible for creating the printed materials we use on a daily basis.
As Ronald C. Barker, former president of the National Association of Printing Ink Manufacturers (NAIPM), so eloquently noted:
“Today, in this era of satellites, television and electronic message transmission, it is still the printed word and picture to which our society turns for permanence, for clarity, for study and for continued use and enjoyment. We, in NAPIM, look to the talented, career-minded young people in our printing colleges and technical institutes to carry on the standards of value, quality and service which has been maintained by the printing ink industry over the years."
Though unclear if it was intentional, Printing Ink Day very fittingly falls in the middle of International Printing Week. A thinly veiled celebration of the birthday of Benjamin Franklin, International Printing Week was the brainchild of the International Association of Printing House Craftsman (IAPHC).
Launched in 1944, International Printing Week used to be observed by printing clubs and printers around the country. The occasion would be marked with special activities, public events, newspaper articles and even lavish dinner parties. The IAPHC often issued special stamps for envelopes, posters and books to support the weeklong celebration.
Over the years, the celebrations have, naturally, evolved. Today, university art departments and graphic industry experts use the week as an opportunity to celebrate their work and share new innovations.
A Brief History of Printing
Printing has quite a long and illustrious history. Let’s take a quick look at how we’ve gotten to where we are today.
Woodblock Printing
Woodblock printing is cited as the earliest form of printing. It was developed in China in roughly 200 A.D. As implied by its name, woodblock printing involves carving a design into a block of wood, inking the raised part, placing paper on top and applying pressure to create an image. The invention of this process marked the first time in recorded history that a design could be accurately and efficiently replicated.
Movable Type
Also developed in China, movable type became popular in 1041. Specifically used to print script, movable type gave printers the flexibility to configure individual letters in any order. The first tiles were made from clay.
Printing Press
A household name in printing, Johann Gutenberg invented the game-changing printing press in 1440. Leveraging the concepts of movable type and woodblock printing, Gutenberg managed to successfully consolidate the two processes into a single hand-operated device. The printing press dramatically increased the speed at which printed materials could be produced, bringing a new level of knowledge to all classes. The bible was the first book Gutenberg mass produced, and in 1455, he churned out a staggering 180 copies.
Etching
The next phase of printing came in 1515 in the form of etching, a process inspired by Middle Ages armour decorating. To create an etched print, a plate made from copper or zinc is coated in an acid-resistant substance (Etching Ground) and drawn on with a sharp tool. The plate then receives an acid bath, removing any areas not protected by Etching Ground. Paper is placed on the plate and sent through a press to create a print.
Lithography
Still in use today, lithography hit the scene in the 1790s. This technique involves drawing an image onto limestone with an oil-based medium and then covering the stone with acacia-based gum. The solution is then removed with lithographic turpentine, and the ink only takes where it’s required.
Offset Printing
A process virtually unchanged to this day, offset printing was introduced in 1875. Ink is transferred from a plate to a rubber blanket to the printing surface. In tandem with lithography, offset printing is commonly used today to produce magazines, posters and large format prints.
Screen Printing
Screen printing was actually developed by the Chinese between 960 - 1279 A.D., but wasn’t widely adopted until the 1910s. In this process, ink is pushed through a mesh stencil onto textiles or paper.
Inkjet Printing
The advent of inkjet printing in 1951 eliminated the need for direct paper contact, as ink is applied through jet spray.
Laser Printing
Leveraging the jet technology of 1951, laser printing was Introduced in 1969. It produces high-quality images by passing a laser beam back and forth over a negatively charged cylinder within the printer. The printer then collects electrically charged powdered ink to transfer the image to the paper.
Digital Printing
Making its debut in 1991, digital printing made it possible to print directly from a digital file – and subsequently made home printers a viable option.
Now that we’ve made our way back to present day, let’s delve into the ingredients of modern printing techniques - ink and toner!
The Great Debate: Printing Ink vs. Toner
Though the two terms are often used interchangeably, and both are used in printing, ink and toner are vastly different.
Ink is a liquid composed of water, chemicals and colorants, and it’s used exclusively in inkjet printers. To apply ink to paper, inkjet printers emit very small amounts of ink through tiny nozzles and onto the paper as it passes through.
Inkjet printers typically have the ability to print in black and full color, and they use several cartridges at one time (black, cyan, magenta, yellow).
Toner, on the other hand, is a very fine, statically charged powder made of organic compounds and polymers. Used in the laser printing process, toner is fused onto a page. An electrostatic template of a printout is created by a laser on an internal drum, and when toner is released, it clings to all areas that are electrostatically charged. When paper passes over the drum, the image is imposed. Laser printers are two to three times faster than inkjet printers, making them a great choice for text-based documents.
In general, toner has a longer life cycle than ink, and it tends to be more expensive.
This concludes your crash course on printing!
Want a reason to celebrate Printing Ink Day at your multifamily property? We’ve got you covered. Our printer amenity solution, PrintWithMe, is the hands-free and hassle-free way to offer convenient printing to residents and on-site teams. If you’re interested in leveling up your printer, let’s talk!
The month of October is a celebration of all things spooky and scary.
Ghosts.
Ghouls.
Goblins.
Cyber threats?
Halloween may be October’s most infamous holiday, but there’s another noteworthy occasion that also deserves your attention - National Cybersecurity Awareness Month.
Between the recent onslaught of data privacy legislation and the vulnerabilities introduced by the explosive growth of AI, you’ll be forever haunted if you fail to adequately protect the sensitive data in your possession.
To help multifamily operators avoid a data privacy nightmare, WithMe hosted a webinar led by two renowned data privacy attorneys - Lisa Angelo and Kaylee Cox Bankston. The pair discussed the current legislative landscape, the implications of AI and strategies for managing risks.
Here are seven key takeaways.
Multifamily operators are not immune to cyber risk.
Read that again.
Historically, the multifamily industry has fallen under the radar when it comes to data privacy and security matters.
But, whether you realize it or not, the automation, smart home technologies and tech-enabled amenities that have gained popularity in recent years gather an incredible amount of data about individuals that could be considered sensitive - where people live, what their habits are, where they are and when.
Further complicating the matter is that these “smart” services and amenities are typically provided by third parties. If you're not fully aware of how your vendors and subcontractors are using the data collected by these technologies, you’re putting yourself at risk.
CCPA is the current gold standard.
Multiple states have already passed or are in the process of passing data privacy laws - but with no uniformity or consistency (for more on this topic, read our recent white paper). There are rumors of a federal bill, but in the interim, the California Consumer Privacy Act California is the gold standard, as it is the most strict and comprehensive. If you operate in multiple jurisdictions, the simplest way to guarantee compliance is to meet all CCPA standards and tweak accordingly per state.
REITs should take note of new SEC cybersecurity rules.
The recently finalized rules are a disclosure requirement. They don’t mandate what specific security controls companies must have in place. Instead, they dictate what companies must disclose about their programs in the event of a material cybersecurity incident.
Additionally, there are also disclosure requirements on the risk management and governance side. There's a requirement that companies explain how they are approaching, managing, monitoring and overseeing cyber risk. It’s unlikely companies will need to describe every nuance and detail of their program, but it does have to reflect the actual structure of the organization and the way it is managing cyber risk.
The actual effect of the SEC rules will likely be to drive more comprehensive risk management structure.
AI legislation is looming.
AI has already proved to be a powerful tool to increase efficiency. However, in light of the reactive approach we have seen by regulators in terms of cyber and privacy regulation, they are aggressively trying to get ahead of the regulation of AI.
Proposed AI legislation takes a risk-based approach. Regulators want to see responsible use and a calculated decision around what level of risk is acceptable in the use and development of AI technologies. They are looking closely at instances where AI could have a significant impact on people's lives and potentially lead to harm (i.e., loss of life, bias, discrimination).
For example, in a move directly adjacent to multifamily, the DOJ civil rights division recently filed a statement of interest explaining that the Fair Housing Act applies to algorithm-based tenant screening services. That being said, as you're looking to leverage various technologies to make your processes more efficient, be mindful of how they are being developed and deployed, because there are clear statements from existing regulators stating they believe existing laws around protection of discrimination and bias would apply to these technologies.
The takeaways? As you're engaging with different companies and investigating how they're using AI, ensure they're not being deployed in a way that could be perceived or have the effect of discriminatory impacts.
Develop a thorough understanding of how personal information is being processed in your business.
One of the most straightforward ways to manage cyber risk is data mapping and developing an understanding of how personal information is processed in your business. How does it come in? Where does it go? How is it being used? How does it exit?
Not only will data mapping help you clearly identify all third parties that are processing data for you, it will also help you with compliance, allowing you to pinpoint where you have gaps that need to be filled.
Document your due diligence. Question everything.
If a vendor says they're not using personal information, don’t take that at face value. You still need to form your own conclusions.
Proposed regulations include increased expectations around taking ownership and accountability for vendor management and appropriate diligence. Take the time to carefully document the diligence procedures you follow for each vendor.
Resident printing is a hidden and significant source of risk in multifamily.
If residents are emailing documents to staff members, there’s no way to prevent information from being viewed, distributed or retained.
As reported by The Washington Post, a frightening number of third-party printing services are reading, storing and selling confidential user information.
One of the only printing services that is transparent about its data collection practices is PrintWithMe. Multifamily’s first secure amenity solution, PrintWithMe is compliant with data privacy laws, including CCPA.
For more scary good information on cyber risk management, watch the playback of the webinar here.
One of WithMe's core values is customer obsession. We routinely survey our clients to gather feedback about their experience and satisfaction with our resident printer amenity, PrintWithMe.
Our latest survey was completed by multifamily professionals representing hundreds of properties across the United States. We asked participants to tell us which aspects of PrintWithMe they find most valuable - and why. Here are the top five answers, accompanied by candid feedback.
PrintWithMe was designed to make resident printing simple and convenient. Completely wireless and self-serve, residents can quickly print from any electronic device by uploading documents via the PrintWithMe website, iOS app, or email.
"I absolutely love PrintWithMe. They make it so easy to keep the machine up and running. The technology is user-friendly for my residents, and we always get our supply shipments on time. This has become a much more popular amenity in my building since we switched to PrintWithMe!" -Hayley Morgan, Greystar.
PrintWithMe is virtually hands-off for on-site teams. Devices are remotely monitored for technical issues, and low supply levels. When paper or toner runs low, replacements are automatically shipped. Plus, all technical support is handled by the PrintWithMe team.
"PrintWithMe has been an easy solution to an amenity that was constantly causing headaches for residents and our staff. We know the monthly cost, and there is an inherent value in not having unexpected issues with the printer itself, supplies on hand or resident error." - Emily Paulino, Village Green.
The Wall Street Journal recently reported that a community printer was the most-desired amenity in multifamily.
PrintWithMe offers residents 24/7 access to wireless printing, as well as live support 7 days a week. They no longer have to rely on on-site teams to print their documents during normal business hours - or deal with the constant aggravation of an unreliable device. Convenient, reliable access to a top amenity leads to increased resident satisfaction and higher retention.
"PrintWithMe has been an excellent solution to our residents' printing needs. It's easy, convenient, and works great. I was surprised at how much use it gets! Plus, it reduces our workload and requires practically no maintenance. Truly a must-have for any residential property!" - Stephen Seltzner, Simpson Housing.
The WithMe team remotely monitors the paper and toner levels of every PrintWithMe device. As soon as one starts to get low, a new supply is shipped immediately. The only thing the property has to worry about is filling the paper tray and installing new cartridges.
"PrintWithMe takes printing out of the property's hands almost completely. Our residents find it easy to use, and we never have to worry about running out of paper or toner! PrintWithMe takes care of everything in the background, and we get to forget about our printer until a new paper delivery arrives - a delivery we didn't have to ask for!" -Chelsey Brinson, Core Spaces.
PrintWithMe gives residents 24/7 access to wireless printing. Documents can be uploaded at any time, anywhere, from any wireless device through our website, in our app, or by email.
"The communication with PrintWithMe is fantastic. They are always responsive to our needs, and our residents enjoy the ease of not having to disturb management for copies. It's self-serve, which is what people want." -Conrad Fultz, RC Residential Management.
Interested in finding out even more reasons why multifamily professionals love PrintWithMe? Check out our survey results report.
Our survey shed light on the top reasons multifamily properties love PrintWithMe.
But there’s more.
You're already aware of the staples that make a multifamily property stand out — modern amenities, strategic location, and top-notch security. And you're undoubtedly aware of the reasons multifamily property owners love PrintWithMe. But what if we told you there's so much more that self-service printers bring to the table? From convenience to savings, PrintWithMe adds so much more that changes how current and potential residents see your property.
Self-service amenities are swiftly becoming a cornerstone of modern living as residents increasingly seek ways to streamline and simplify various aspects of their daily routines. This growing demand spans a wide array of services, from the convenience of using printers to the simplicity of grabbing a morning coffee from an automated machine. The essence of this shift lies in the desire for immediacy, efficiency, and autonomy in managing one's time and tasks without the need for direct interaction or assistance.
The appeal of PrintWithMe resonates strongly with the modern resident's preference for self-service solutions. PrintWithMe directly addresses the growing demand while making life easier for multifamily property owners. This effortless solution takes the stress out of growing and advancing your property.
Let's talk numbers. Owning a personal printer sounds great until you start adding up the costs of ink, paper, and maintenance. And for those who don't print documents daily, the investment hardly seems worthwhile. This is where PrintWithMe steps in to save the day — and some dollars. By providing a communal, high-quality printer, both residents and property owners can enjoy the flexibility of printing whenever they need without the financial burden of owning and maintaining a printer. This setup is wallet-friendly while bringing quality prints and tech to your building.
Prospective tenants touring your property and discovering a PrintWithMe printer on-site add profound benefits. This amenity instantly elevates the property's appeal, showcasing your commitment to modern conveniences and technology. In an age where renters have countless options at their fingertips, amenities like these can set your property apart. A self-serve printer can help make a statement that your property can and will meet the lifestyle demands of today's and tomorrow's renters.
Residents are increasingly looking for eco-friendly living options, and PrintWithMe printers align perfectly with this ethos. By centralizing printing services, property managers can significantly reduce waste and promote more responsible use of resources. This can also bring a larger culture of sustainability within your community. Plus, with advanced features, PrintWithMe printers make it easy for residents to play their part in protecting the planet.
Beyond the convenience and cost savings, PrintWithMe printers foster a sense of community among residents. Shared amenities create natural gathering points and opportunities for interaction, strengthening the social fabric of your property. Whether it's a quick chat while waiting for a document to print or a shared appreciation for the convenience of on-site printing while working from home, these interactions add to a vibrant, connected community. That adds a level of comfort that separates your multifamily property from others.
PrintWithMe is about providing an indispensable amenity that enhances the living experience for every resident. From bolstering the appeal of your property to supporting eco-friendly initiatives and fostering a sense of community, the benefits of incorporating PrintWithMe printers are massive.
Embrace the future of multifamily amenities with PrintWithMe. Elevate your property, delight your residents, and join the ranks of innovative property owners who understand the value of convenience, community, and sustainability.
Click here to find out how PrintWithMe can transform your property!
At WithMe, one of our core values is customer obsession. We routinely survey our clients to gather candid feedback about their experience with our amenity solutions and gain perspective on the multifamily industry at large.
Our latest survey, which was completed by multifamily professionals representing hundreds of properties across the United States, revealed interesting insight into amenity utilization.
We asked participants to rank the average utilization of several popular amenities at their properties.
The final results may surprise you.
These are the five amenities participants said their residents utilize most frequently:
Our internal usage data corroborates those rankings. In communities with access to PrintWithMe, our resident printer amenity solution, the average unit utilization rate is a staggering 82%.
The average unit utilization rate of SipWithMe, our resident coffee amenity solution, is 51.7%. Studies have shown that roughly 66% of the U.S. population drinks coffee every day. So, of the eligible coffee-drinking resident population, SipWithMe is utilized by 76%.
Especially if you are budgeting for new amenities or improvements to existing ones, it’s important to know which amenities residents are actually using. Check out our survey results report for the full ranked list.
There’s something invigorating about having a fitness center just a few steps away from your doorstep. The convenience factor is a massive draw, especially for those balancing busy schedules. A quick morning workout or an evening session to de-stress becomes infinitely easier. Plus, the savings on gym memberships and travel time are nothing to scoff at.
These apartment amenities support physical health while fostering a sense of community among residents who regularly use the facility.
With the integration of smart home technology, your fitness center can even bring personalized workout suggestions and progress tracking, further enhancing the user experience.
If you're not an avid coffee drinker, you might not get it. But PLENTY of people love coffee, so the convenience of having access to it right in your home is something that makes a big difference.
There's a reason why people craft their own coffee stations and why many TikTok and YouTube lifestyle videos start with a cup of coffee.
At this point, it's a lifestyle at this point, so you don't want to miss out on adding a coffee bar or station to your property.
An added benefit?
People love to chat it up and have a great time with the community around them, and a coffee station is just one area where you can encourage that. Students love coffee, too! With many studying late into the night and early morning, having access to a coffee bar at their apartment complex can be a major convenience for them. It can also be a great selling point for student housing properties looking to attract new residents.
Green spaces, rooftop gardens, or even simple BBQ areas significantly enhance the quality of life in multifamily housing. They offer a slice of nature and a breath of fresh air amidst urban settings, making them invaluable community amenities. These outdoor spaces are communal hubs where all your residents can connect and unwind. Whether it’s hosting a weekend grill party or enjoying a quiet read under the sun, the allure of well-maintained outdoor amenities is something you don't want to neglect. Incorporating elements of smart home technology into these areas, such as automated lighting and weather-responsive features, only heightens their appeal.
The need for physical documents hasn’t vanished. Having access to a printer within a multifamily property eases the stress of last-minute printing needs. This amenity is appreciated by students and professionals alike, highlighting the multifaceted roles apartment amenities play in catering to residents' diverse needs. It's a nod to your residents by showing that you understand the convenience of having a printer.
Online shopping has become a staple of modern living, bringing about the need for secure package handling solutions. Enter package lockers — an amenity that addresses this need perfectly. Package lockers provide a safe and convenient way for your residents to receive their deliveries at any hour, without the worry of theft or misplacement. It brings a layer of convenience and peace of mind to the online shopping experience.
WithMe simplifies the integration of a coffee station or printer amenity, covering the ins and outs so you can focus on providing your residents with exceptional service. Clearly, people value the ability to grab a gourmet coffee on their way out the door or print a document without leaving the building. So why not invest in both? Through streamlined management and maintenance, WithMe keeps your amenities operating at their best, further solidifying the appeal of apartment amenities in the eyes of current and prospective residents.