Partner Since
Property Name
Rochester Marriott Mayo Clinic
Residence Inn by Marriott
Company
Location
The Towers at Kahler Grand Hotel, Rochester Marriott Mayo Clinic and Residence Inn by Marriott, three hotels located in Downtown Rochester, are all within walking distance of the world-renowned Mayo Clinic. Managed by Kahler Hospitality Group, these properties serve a unique clientele who frequently need to print sensitive medical documents during their stays. Balancing privacy with convenient access to printing had long been a challenge for the hotel teams.
In 2024, Corporate IT Director Natan Yifru came to the realization that the traditional printing solutions being used across KHG’s portfolio weren’t meeting the unique needs of guests; they were also burdening staff. In welcoming an older clientele, many of whom weren’t comfortable with technology, team members often found themselves physically walking guests to the printer and guiding them through every step of the process — while privacy concerns mounted.
After extensive online research, Natan discovered PrintWithMe, a self-serve solution that allows guests to print wirelessly from any electronic device, which has helped solve all of the portfolio’s printing challenges. Industry-leading security features, paired with a simple and user-friendly printing process, empower even the most technologically inexperienced guests to print their documents without assistance. As a result, staff have been able to shift their focus back to what mattered most: creating a great guest experience.
Unlike the cumbersome solutions Kahler Hospitality Group had used in the past, setting up PrintWithMe was swift and stress-free. Natan noted it was a refreshing change from the time-consuming rollouts he had experienced with other providers.
“WithMe’s Client Services team accommodated everything I asked for and went above and beyond to meet our urgent needs,” explained Natan. “We scheduled the installation, and when the team arrived, it was ready to go. The pre-install questionnaires were simple and straightforward, and the setup took no more than five minutes. We were up and running immediately.”
WithMe’s team ensured hotel staff didn’t have to babysit the process or troubleshoot issues. From start-to-finish, the onboarding process was seamless.
KHG’s guests appreciate convenience, but they depend on privacy. Because most are visiting the Mayo Clinic to receive medical treatment, they need the ability to quickly print personal documents without worrying that their private information will fall into the wrong hands.
And that’s exactly why Natan turned to PrintWithMe. End-to-end encryption ensures all guest data is protected from the moment it’s sent to the printer, and files are automatically deleted after upload. Plus, with PrintWithMe’s secure release technology, documents are only released when guests are physically present at the printer.
Guests can confidently print at any time, from anywhere within the property, knowing their information is protected. “The convenience we provide to our guests has been the biggest selling point,” noted Natan.
By placing control in the hands of the guest, PrintWithMe removed the operational burden that traditional printers had created for KHG staff.
No more walking guests through every step of the printing process, fielding constant questions or troubleshooting issues. Instead, team members are free to focus on what they do best: delivering great hospitality.
“I can honestly tell you this while smiling: the greatest thing for my staff has been not having to deal with the printer. They’re not babysitting equipment anymore,” exclaimed Natan.
Across KHG’s portfolio, PrintWithMe has proven to be more than just another piece of technology — it simultaneously enhances the guest experience and staff efficiency.
Automatic supply replenishment, live support available 7 days a week, proven 99%+ uptime and a self-serve model mean the printers run smoothly with minimal intervention.
Guests have the freedom to print securely whenever they need to, and staff are able to spend their time focused on delivering great customer service.
From installation to daily use, the printers deliver reliable functionality without the headaches of traditional solutions. It’s a small piece of technology with a big impact on daily operations.
Interested in bringing WithMe amenities to your business? Please fill out the form!
