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Each and every day, Community Manager Shan Jaffri walks the halls of The Victor, a Hines-managed high-rise in Dallas, to ensure no detail is overlooked in creating an exceptional resident experience. From the gleaming lobbies to the carefully curated amenities, the building’s commitment to offering a five-star lifestyle is evident at every turn.
Especially in a luxury building, where expectations run high, minor inconveniences don’t go unnoticed. At The Victor, one simple resident expectation, premium coffee on demand, was creating unexpected and significant challenges. The property’s coffee service couldn’t keep up with demand, and Jaffri found himself constantly managing the fallout.
“I saw SipWithMe at other properties and thought, ‘That’s one less headache I have to deal with,’” Jaffri said.
This desire for a more effortless, efficient solution set the stage for The Victor’s partnership with SipWithMe.
Residents at The Victor expected the kind of polished, high-end service that matched the building’s reputation. But the “simple” daily convenience of coffee had become surprisingly difficult for the on-site team to manage. Supplies dwindled quickly, hidden costs started adding up and the team was overburdened as they tried to keep up with inventory management and dodge constant resident complaints.
“We were buying coffee so frequently without having a way to limit it,” said Jaffri. “And eliminating cups after a while just didn’t feel like the right solution.”
Between the financial strain and the mounting frustration from both residents and staff, it was clear that the existing solution wasn’t sustainable. Jaffri knew there had to be a smarter approach.
SipWithMe instantly transformed the way residents experienced coffee at The Victor. The self-serve system has empowered residents to enjoy barista-quality beverages on their own schedule, while giving staff complete oversight of usage and costs, eliminating the daily operational headaches that had previously weighed them down.
“The machine is technology-forward,” said Jaffri. “It takes the responsibility off the leasing office, because other coffee vendors don’t offer that kind of hands-off setup.”
Once installed, SipWithMe quickly became a fixture in residents’ daily routines, with over 10,000 cups dispensed in the first year alone. Strategically located on the ninth floor, near coworking spaces and the gym, it offers residents convenient access to a quick energy boost for workouts and dependable fuel for work-from-home productivity.
SipWithMe brought immediate relief to the staff at The Victor. With outsourced inventory management and auto-shipped supplies, the vicious cycle of restocking and troubleshooting finally came to an end. Team members are now able to fully focus on delivering the high-end experience residents expect.
Residents, in turn, quickly made SipWithMe part of their daily routines. Even with heavy usage, all-inclusive pricing has kept costs predictable. Additionally, the machine runs smoothly thanks to remote monitoring and award-winning support, creating a luxury amenity without any operational surprises.
When asked if he would recommend SipWithMe to other properties, Jaffri didn’t hesitate: “That’s one less thing you have to worry about. You don’t have to order coffee beans, cups or deal with complaints. SipWithMe handles everything, it just makes life easier.”
At a property where every detail matters, SipWithMe has become the amenity that residents notice and that staff no longer have to think twice about.
SipWithMe delivers a premium, self-serve coffee experience that residents and staff love. With an intuitive interface and precise usage controls, it’s a modern solution for luxury properties seeking to offer convenience and predictability.
Give your residents and your team the coffee experience they deserve.
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