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PrintWithMe & SipWithMe Elevate Living at The Fitzgerald

Partner Since

Since 2022

Property Name

282 units

Company

Company Logo

Location

Denver, CO

Denver loves WithMe Amenities

In the heart of Denver’s vibrant LoDo area stands The Fitzgerald, a high-rise marvel managed by Greystar. Sergio Aguilera, the property manager, shares insights into how SipWithMe and PrintWithMe have transformed the resident experience and operational efficiency at this luxurious address.

Introduced by a former regional manager, Sergio was initially skeptical but intrigued by the concept of self-serve amenities. Delving deeper into the idea and its benefits, he was impressed by the potential value it could offer both residents and the property. Sergio remarked, “It was going to benefit not only the residents but the property. I was just kind of like, ‘Let’s do it. Why not?’ I’ve been really happy with that. I’m glad I did.”
275
SipWithMe unique users
98%
SipWithMe unit utilization rate
168
PrintWithMe unique users
60%
PrintWithMe unit utilization rate
“It has been amazing to have it.” – Sergio Aguilera, Property Manager for Greystar
PrintWithMe is stress-free
The PrintWithMe service, used as both a staff solution and resident amenity, has proven to be stress-free, efficiently managed by the on-site team, and embraced by residents for its reliability and ease of access. Sergio and his team love that they never need to worry about paper or toner as it seems to magically arrive just as supplies run low. Together, they’ve printed nearly 15,000 pages in just over a year. “We don’t have to do much with it. Our residents enjoy it. It’s been great. When there are issues, we just have the resident call the number on the machine and a rep will walk them through it. It’s been good. It’s been easy.”
SipWithMe is luxurious
Not only does Sergio love the sleek and high-tech design of SipWithMe, but the coffee drinks are “delicious” and the machine is used “all day long.” Prospects, residents, and even investors all stop to marvel at the elevated device – amazed at the quality of the locally roasted coffee from Ampersand Coffee and the sophistication of the experience. Sergio notes the added value SipWithMe brings to resident events and customer satisfaction. The Fitzgerald team leverages a free drink allowance to help cheer up residents having a bad day and foster a sense of belonging needed for resident retention. “It has been the best coffee machine… the best coffee experience, honestly, that I could offer to anybody.”
Satisfaction for staff and residents
“I will use it wherever I can moving forward.” Sergio highly recommends WithMe amenities for their ease of use, superior customer service, and elevated experience for residents. The automation and self-monitoring from these tech-enabled amenities have been revolutionary for the Fitzgerald team. “I kind of like living by that now. I really want programming anywhere I work moving forward. It’s convenient. It’s easy…I’ve been very happy with the product and I hope to continue using it for years to come.”

No real competition

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“Just like looking at what the competitors were like in my experience with them, compared to what SipWithMe had to offer and how it’s maintained… SipWithMe lets us know when something’s wrong. It’s just very convenient. And I love the concept of it.” Sergio did his due diligence and vetted other providers, getting quotes from other reputable services, like Aramark. However, none of them were able to provide the same level of service, support, and quality that’s guaranteed with WithMe. The decision to adopt WithMe amenities was backed by the need to balance cost-effectiveness while providing residents with a valuable amenity. The machines’ ability to self-monitor, coupled with reliable customer support, set it apart from competitors.

Sergio emphasizes the accessibility and expertise of support for both staff and residents as a defining feature that sets WithMe apart from the competition. The devices are sleek, clean, and easy to use. Residents love the eco-friendly aspects of both machines and they’re supporting a local coffee shop with SipWithMe.

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