Property Name(s)
Partner Since
Company
Location(s)
“This machine is a big part of our day.”
For Jenn Price, property manager at Companion at Carter Mill, that machine isn’t a high-powered router, a top-of-the-line computer, or any type of cutting-edge technology.
It’s the leasing office printer.
Price and one co-worker make up the entire on-site team at the 144-unit South Carolina community managed by Companion Associates. Between resident requests and daily operations, the two of them keep a constant stream of paperwork moving. Applications. Leases. Invoices. Payroll documents. Utility confirmations. Resident notices. Not only does the printer produce hard copies, but it also digitizes nearly everything.
And with a second phase of the community nearing completion, the paper trail is about to get a lot longer.
At Companion at Carter Mill, the challenge was twofold: a busy office workload was asking a lot of the printer, and the printer was asking too much of the team.
The machine rarely delivered what Jenn needed.
Prints often came out smudged or streaked with lines.
The machine couldn’t print in color, which turned simple tasks into major hassles. Jenn uses color to organize information, so she often had to resort to printing documents on her personal machine and bringing them into the office.
Then there was everything required to keep the machine running.
Jenn and her co-worker were responsible for ordering supplies, troubleshooting issues and tracking down technical support. Toward the end of the property’s relationship with its previous provider, Jenn estimates they were losing two to three hours each month to those tasks alone.
Service visits brought their own frustrations. Jenn became so uncomfortable with technicians coming into the office that she eventually learned how to fix the machine herself.
With 96 more units on the way, Jenn needed a setup that could grow with the community without demanding more of her time.
When Companion Associates made the decision to replace Companion at Carter Mill’s existing setup with PrintWithMe Office, Jenn finally had a solution that gave more than it asked of her.
Even the transition required very little on her end.
“The PrintWithMe team walked us right through it,” Jenn said. “It was basically self-install. My day was not disrupted at all.”
From there, PrintWithMe Office took several recurring printer responsibilities off the team’s plate.
Paper and toner are included and automatically replenished, so Jenn no longer has to monitor inventory or place supply orders.
“The fact that everything is all-inclusive definitely helps even more,” Jenn said. “We’re not responsible for toner or for paper or any of that mess.”
The machine itself is better suited to the work Jenn does every day. Its scanning capability makes it quick and simple to digitize the steady flow of paperwork. Improved print quality means clean documents without the smudges and streaks she dealt with before. And with color printing now available in the office, she can organize materials the way she prefers, without relying on her personal printer.
Day to day, it’s simple and easy to use.
“It’s print and go, print and go, print and go,” Jenn said. “Everything is on the screen for you. It’s self-explanatory.”
The team at Companion at Carter Mill now has a printer they can rely on, without spending valuable time managing it.
Since installing PrintWithMe Office in November 2025, Jenn and her co-worker have printed 22.3K+ pages. That volume demonstrates how central the machine remains to the team’s daily operations. The difference is that it now requires far less of their attention.
Before PrintWithMe Office, Jenn estimated that printer-related tasks could consume two to three hours of the team’s time each month. Now, recurring responsibilities like supply management and device monitoring are built into the solution.
There’s greater predictability on the financial side as well. With supplies, service, and support rolled into one flat monthly fee, office printing has become an expense Jenn can anticipate rather than one she has to continually try to forecast.
Asked what it’s like to budget for printing that way, Jenn didn’t hesitate.
“It’s excellent,” she said. “It is fabulous!”
Her summary of the whole experience was just as direct.
“Never wait on supplies again.”
For a lean team, hands-off convenience matters. At Companion at Carter Mill, better office technology isn’t more tools to oversee. It’s technology the team can put to work every day and trust to keep up.
On-site teams are notoriously stretched thin, so the technology they rely on every day needs to pull its weight. It should make routine work easier, reduce operational complexity and keep costs predictable.
PrintWithMe Office turns one of the most-used pieces of equipment in the leasing office into one of the least demanding to manage.
Give staff one less thing to oversee by upgrading to a fully managed office printing solution.
Interested in bringing WithMe amenities to your business? Please fill out the form!
