Bridge Property Management’s Glen 91 Finds a Better Way to Handle Leasing Office and Resident Printing

Resort-style pool and outdoor amenity area at Glen 91, a modern multifamily community in Glendale, Arizona

Partner Since

Since 2022

Property Name

Glen 91

Company

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Location

Glendale, Arizona

Located in Glendale, Arizona’s West Valley, Glen 91 is a modern multifamily community situated steps from some of the area’s biggest cultural and entertainment centers, including Westgate Entertainment District, Tanger Outlets, Gila River Arena, and State Farm Stadium. While energy and movement surround the neighborhood, the community itself is designed for comfort and livability.

Inside each home, open layouts bring in abundant natural light. Finishes feel fresh and contemporary, featuring custom gray cabinetry, tile backsplashes, stainless steel appliances, and wood-style flooring.

Managed by Bridge Property Management, Glen 91 was built to be more than an address, with a deliberate focus on service, accountability, and quality. Amenities like shared workspaces, fitness areas, and resident gathering spots are thoughtfully designed to support how people actually live and work.

That same attention to detail extends to a part of multifamily life that often gets overlooked: printing.

398
Unique Users
26,636
Pages Printed
134.5%
User Utilization Rate
9
End User Satisfaction Score
“We haven’t had a single resident complaint with PrintWithMe, and it gets used quite a bit,” said Madison Mays. “If we ever have issues, which is very rare, the [WithMe] team is always quick to hop on a call and make sure it gets fixed. This alleviates our to-do lists.”
DIY Printing Limitations

When Madison Mays joined Glen 91 as community manager, she expected the usual operational learning curve. What she didn’t expect was that key operational systems, like printing solutions for residents and the on-site team, would already be in place.

In her experience, that was unusual. She had spent years working in communities where printing demanded constant attention, supply shortages disrupted daily operations, and troubleshooting always fell on staff. Time that could have been spent helping prospects and residents instead went toward diagnosing issues, answering questions, and keeping equipment running.

“I’m not always as tech-savvy as I’d like to be,” Madison admitted. “So trying to figure out how to troubleshoot printers, especially Bluetooth printers, was frustrating.”

Printer placement only added to the challenge.

“Sometimes our printer wasn’t in the office but in our resident clubhouse,” Madison explained. “So we wouldn’t know the ink was out until it was fully out because nobody would tell us. The printer would be down for a few days until we got ink.”

Small problems led to big delays, leaving residents without access when they needed it and adding stress to teams that were already juggling competing priorities. What should have been a simple service became a recurring obstacle.

A Managed Printing Experience for the Entire Community

At a community built around thoughtful design and dependable service, even the operational details are expected to run smoothly. And that’s exactly why PrintWithMe and PrintWithMe Office have been a perfect fit for Glen 91’s amenity strategy and tech stack.

Glen 91’s resident-facing printer is located in the community’s cyber lounge, one of the property’s most popular amenity spaces. PrintWithMe is a key part of that workspace, giving residents reliable, secure printing alongside conference rooms and open seating.

For Madison, one of the biggest advantages of PrintWithMe is not having to manage the moving pieces behind the scenes. Automatic supply shipments ensure toner and paper are always on hand. Remote monitoring keeps the machines running at 99%+ uptime, and award-winning live support is available 7 days a week if any issues arise.

“It’s so easy. It’s one less thing I have to think about,” Madison said. “The only thing that I have to do is reload the paper and put the ink in when it arrives. I would say that’s one of the biggest draws of it.”

Meanwhile, PrintWithMe Office offers the same convenience in Glen 91’s leasing office. Whenever the team needs to print documents, the equipment is ready to go, fully supported, and requires no extra effort. Just like the resident printer, the office machine is remotely monitored and supplies are automatically replenished, keeping it stress-free and hands-off.

Stress-Free Printing, Every Day

Every aspect of life at Glen 91 is designed to make life easier, more enjoyable, and more connected for its residents. PrintWithMe directly supports that by simplifying a task that is notoriously frustrating and time-consuming.

Residents have convenient, secure access to printing when they need it. Meanwhile, the on-site team can count on reliable equipment backed by ongoing support.

With managed printing in place, Glen 91 has strengthened both the resident experience and on-site operations, without adding more to the team’s plate. It’s a clear example of how thoughtful operational decisions can meaningfully improve how a community runs.

“It’s a huge relief for the office to have a printer that works,” Madison emphasized.

Why Residents and Teams Love PrintWithMe and PrintWithMe Office

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PrintWithMe and PrintWithMe Office make printing simple for everyone.

For on-site teams, both solutions create one less operational worry. With setup, monitoring, inventory management, and support handled by WithMe’s award-winning team, staff can stay focused on delivering exceptional, resident-first experiences.

For residents, PrintWithMe turns a dreaded task into a meaningful convenience. Whether it’s printing last-minute work documents, school projects, or personal materials, having access to secure, self-serve printing is an unexpected and welcome service. After all, nobody wants to own a printer, but everyone needs to print.

The result is an elevated living and working experience across the board. Interested in bringing the benefits of technology-powered printing to your community? Let’s talk.

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