Partner Since
Property Name
Company
Location
Halycon Grand: Georgia
The Residences at Payton Place: Chicago
For RPM Living, delivering an exceptional resident experience has never been about checking boxes. It’s about curating meaningful moments that feel thoughtful, personal and seamlessly woven into everyday life. Across its portfolio, RPM blends design, convenience and human connection in ways that make residents feel truly at home.
Two of RPM’s standout communities, Halcyon Grand in Alpharetta, Georgia and The Residences at Payton Place in Arlington Heights, Illinois, illustrate how SipWithMe has helped bring RPM’s philosophies to life. “It’s low hassle, less for the office to do and it feels elevated…like something you’d find at a high-end community,” said Tayler Kukulka-Hilsabeck, property manager at The Residences at Payton Place. “I’ve already referred other properties. It’s a great, easy way to enhance your amenities.”
The teams at these two properties didn’t just want to give residents a quick caffeine fix. They wanted to invest in an unforgettable coffee experience that would create daily moments of joy, cultivate community and offer unparalleled convenience. However, the right solution had to have the perfect balance of ease and impact.
What they found in SipWithMe was a daily experience that fit naturally into their vision for thoughtful, resident-centered living.
Cups Dispensed
Halcyon Grand
Cups Dispensed
The Residences at Payton Place
Unit Utilization Rate
Halcyon Grand
Unit Utilization Rate
The Residences at Payton Place
Both Halcyon Grand and The Residences at Payton Place faced a common hurdle: providing a premium coffee experience that residents would actually use, without creating extra work for staff.
Halcyon Grand’s community manager, Carrie Jo Stoneman-Vanderlaan, knew the stakes. “I’ve been in property management for 25 years, and I’ve seen every setup, from traditional coffee pots to Starbucks systems and Keurigs,” she said. “What I appreciate most about SipWithMe is that it doesn’t create a lot of waste like other systems do.” She noted these solutions were plagued with chronic issues, including high operating costs and unreliable equipment that required constant attention.
At The Residences at Payton Place, Property Manager Tayler Kukulka-Hilsabeck was trying desperately to keep pace with residents’ busy, on-the-go lifestyles, which seemed to be fueled entirely by caffeine. The manual restocking, frequent service calls and demanding operational upkeep of the property’s existing coffee service placed an unsustainable strain on staff time, and they needed relief without sacrificing quality.
SipWithMe transformed coffee into a signature experience at both properties, delivering the style, convenience and quality RPM Living is known for.
At Halcyon Grand, the machine blends seamlessly into the property’s sleek, hotel-inspired coworking space. “It looks great in our coworking area. Very in line with the property’s overall design,” said Stoneman-Vanderlaan. Beyond its aesthetics, the system has simplified daily operations. “Ease of ordering, communication and resolutions is everything. We’re so busy day to day, so having a vendor that makes it easy really matters,” she noted.
At The Residences at Payton Place, convenience was the priority for a lobby constantly full of busy professionals. “Our residents love not having to leave the building to grab coffee. It’s super easy to use, and I see people stopping by all day long,” Kukulka-Hilsabeck said. Automated supply replenishment removed the burden of inventory management and supply ordering. “The automatic shipping of materials is fantastic. It’s one less thing I have to think about.”
SipWithMe has also become a daily touchpoint for engagement, giving staff moments to connect with residents over coffee. “It’s great to be able to see someone stop for coffee and have that personal connection. It creates opportunities to chat with residents and build rapport,” Kukulka-Hilsabeck explained.
Across both properties, SipWithMe’s Cup Allowance technology has offered the perfect balance between flexibility and control. Each resident receives a monthly allotment of complimentary drinks, and SipWithMe tracks usage in real time. After residents exhaust their monthly allowance, they can still enjoy all of their favorite beverages at prices much lower than the local coffee shop. The allowance model helps the property management teams maintain budget predictability without limiting the resident experience.
The right coffee amenity satisfies more than a caffeine craving. It becomes a daily touchpoint for connection and engagement. The RPM Living team can certainly attest to that.
“[SipWithMe] creates opportunities to chat with residents and build rapport,” Kukulka-Hilsabeck said. Stoneman-Vanderlaa saw similar results at Halcyon Grand: “People are using it daily, and they love it.”
Operationally, both teams credit SipWithMe with saving time and elevating perception. At Payton Place, it’s become a centerpiece on tours…a “wow” moment for prospective residents. “The reaction is always the same: ‘I don’t even have to leave home to get coffee?’” Kukulka-Hilsabeck laughed. “It makes a huge impression.”
SipWithMe proves that thoughtful design and innovative technology can make everyday moments feel special.
SipWithMe combines quality, convenience and operational ease in one sleek, tech-powered solution.
Residents get a daily pick-me-up they love and on-site teams enjoy a reliable, low-maintenance amenity, all while adding a touch of luxury. Coffee has never worked harder for thriving communities.
Learn how SipWithMe transforms simple coffee moments into signature experiences that can set your property apart.
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