On Friday we released updates to the Music WithMe helper apps for Mac and Windows. The updates were different for each platform but both fix recently discovered issues that were negatively impacting our users’ experience with Music WithMe.

On the Mac side of things we fixed a bug that was preventing some users from being signed in. If you were a new user who had only ever installed the most recent version of the helper app and you chose “Keep Me Signed In” you were never actually being signed in. Users who had used previous versions of the helper app and updated to the latest version were not affected by this bug.

For the Windows helper app we fixed a bug that was causing information about changes in iTunes to not be communicated to Music WithMe. This communication breakdown disrupted the syncing process. Basically the syncing process for selections that were made after the bug “locked” the existing iTunes information was either significantly delayed or never completed so our users weren’t getting the music they wanted on their device.

We’re very sorry for the inconvenience these two bugs were causing. We’re also grateful for the users that brought these issues to our attention so we could quickly roll out these fixes. If you were experiencing either of this issues updating to the latest version of the helper app should fix things for you. If not or you have any other questions or issues using Music WithMe please email help@withme.com and our customer support team will get back with you soon.